Hybrid Systems BA: Salesforce CPQ & Ops Excellence

connectnow; Melbourne; Hybrid; AUD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Energy discounts

Energise reward program

Parental leave 20 weeks

Recharge leave

Diversity & inclusion initiatives

Novated leasing

EV subscriptions

Study assistance

Share purchase plan

Insurance deals

Zusammenfassung

AGL is seeking a Systems Business Analyst to bridge business teams and technology solutions, driving operational excellence by troubleshooting issues and translating needs into actionable requirements.

You will partner with Salesforce Administrators, developers, and the Voice & AI Lead to implement enhancements, document requirements, and optimise processes for meaningful business outcomes.

Qualifikationen

• Experience as a business analyst or systems analyst in a technology-enabled operations environment.
• Ability to gather, document, and translate business requirements into clear user stories and functional specifications.
• Basic understanding of Salesforce architecture and functionality with exposure to clouds like CPQ, OmniStudio, Marketing Cloud, and Experience Cloud.

Aufgaben

• Act as liaison between business units and IT operations, translating needs into actionable system changes.
• Troubleshoot issues and support pricing and scripting changes to ensure continuity of service.
• Gather, document, validate requirements with stakeholders, focusing on operational efficiency.
• Develop and refine solutions with Salesforce Administrators, developers, and the Voice & AI Lead.

Kenntnisse

Stakeholder engagement

Requirements gathering

User stories

Business analysis

Communication

Tools

Salesforce CPQ

OmniStudio

Marketing Cloud

Experience Cloud

Jobbeschreibung

AGL is seeking a Systems Business Analyst to bridge business teams and technology solutions, driving operational excellence by troubleshooting issues and translating needs into actionable requirements.

You will partner with Salesforce Administrators, developers, and the Voice & AI Lead to implement enhancements, document requirements, and optimise processes for meaningful business outcomes.