Business Solutions Analyst

connectnow; Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

Energy discounts

Energise reward program

Parental leave 20 weeks

Recharge leave

Diversity & inclusion initiatives

Novated leasing

EV subscriptions

Study assistance

Share purchase plan

Insurance deals

Job summary

AGL is seeking a Systems Business Analyst to bridge business teams and technology solutions, driving operational excellence by troubleshooting issues and translating needs into actionable requirements.

You will partner with Salesforce Administrators, developers, and the Voice & AI Lead to implement enhancements, document requirements, and optimise processes for meaningful business outcomes.

Qualifications

• Experience as a business analyst or systems analyst in a technology-enabled operations environment.
• Ability to gather, document, and translate business requirements into clear user stories and functional specifications.
• Basic understanding of Salesforce architecture and functionality with exposure to clouds like CPQ, OmniStudio, Marketing Cloud, and Experience Cloud.

Responsibilities

• Act as liaison between business units and IT operations, translating needs into actionable system changes.
• Troubleshoot issues and support pricing and scripting changes to ensure continuity of service.
• Gather, document, validate requirements with stakeholders, focusing on operational efficiency.
• Develop and refine solutions with Salesforce Administrators, developers, and the Voice & AI Lead.

Skills

Stakeholder engagement

Requirements gathering

User stories

Business analysis

Communication

Tools

Salesforce CPQ

OmniStudio

Marketing Cloud

Experience Cloud

Job description

As a Systems Business Analyst, you will be at the centre of driving operational excellence, bridging the gap between business teams and technology solutions. Reporting to the Senior Manager - Operations, you will play a key role in maintaining and improving business systems by troubleshooting issues, delivering pricing and scripting changes, and translating business needs into actionable requirements.

Partnering closely with stakeholders across the business, you'll document requirements and collaborate with Salesforce Administrators, developers, and the Voice & AI Lead to implement enhancements, resolve system challenges, and optimise processes. Success in this role requires a hands-on, operational mindset and a passion for ensuring systems run smoothly while delivering meaningful business outcomes.

What you'll be doing:

• Act as a key liaison between business units and IT operations, ensuring business needs are clearly understood and translated into actionable system changes.
• Support day-to-day operations by troubleshooting issues, executing pricing and scripting changes, and ensuring continuity of service.
• Partner with business unit owners to gather, document, and validate requirements, with a focus on operational efficiency and optimisation.
• Develop basic user stories and collaborate with Salesforce Administrators, developers, and the Voice & AI Lead to deliver or refine solutions.
• Maintain a strong understanding of relevant Salesforce Clouds (e.g., CPQ, OmniStudio, Marketing Cloud) through Trailhead training and hands-on experience.

What you'll bring:

• Experience in a business analyst or systems analyst role, ideally within a technology-enabled operations environment.
• Strong capability in gathering, documenting, and translating business requirements into clear user stories and functional specifications.
• Basic understanding of Salesforce architecture and functionality, with Trailhead training in relevant clouds such as CPQ, OmniStudio, Marketing Cloud, and Experience Cloud (or willingness to complete).
• Ability to execute and support pricing and scripting changes within operational systems.
• Strong troubleshooting skills with a proactive approach to identifying and resolving operational issues.
• Excellent communication and stakeholder engagement skills, with the ability to build trusted relationships across business and technical teams.

At AGL, we offer a wide range of benefits including:

• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Access 20 weeks of paid parental leave for the primary carer.
• Access to an additional week of recharge leave per year.
• Play an active role in our diversity & inclusion initiatives.
• Novated leasing and Electric Vehicle subscriptions.
• Access to study assistance, AGL's share purchase plan and insurance deals.

*Benefits may change over time and vary based on role type and location