IT Service Desk Analyst — Hybrid, Growth & Training

Centorrino Technologies Pty Ltd.; Mackay Regional; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Discounts & benefits

IT equipment

Team events

Job summary

Centorrino Technologies Pty Ltd. is seeking an IT Service Desk Analyst to join the Transitions team in Australia. You will provide first-level support, triage issues, and assist with documentation and knowledge base maintenance.

This role requires strong communication, customer service mindset, and the ability to manage multiple tasks in a fast-paced environment. The ideal candidate has experience in IT service desks, familiarity with ticketing systems, and a willingness to work with the team to

Qualifications

• Experience as an IT Service Desk Analyst.
• Excellent verbal and written communication; able to explain tech simply.
• Strong customer service orientation and ability under pressure.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with IT service desk software and ticketing systems.
• Familiarity with networking fundamentals, SharePoint/OneDrive, and modern apps.
• Willingness to learn and collaborate with the team to develop new areas.

Responsibilities

• Handle inbound and outbound calls and emails to troubleshoot end-user issues.
• Triage tickets and escalate to senior teams as needed.
• Manage end-user accounts and devices across platforms.
• Create and update documentation and contribute to the knowledge base.
• Build rapport with users to ensure timely incident resolution.

Skills

IT Service Desk

Customer service

Communication

Problem solving

Ticketing systems

Multitasking

Networking basics

Education

IT qualification

ITIL certification

Microsoft certifications

Tools

ConnectWise

PowerShell

Ticketing software

Remote support tools

Monitoring tools

Job description

Centorrino Technologies Pty Ltd. is seeking an IT Service Desk Analyst to join the Transitions team in Australia. You will provide first-level support, triage issues, and assist with documentation and knowledge base maintenance.

This role requires strong communication, customer service mindset, and the ability to manage multiple tasks in a fast-paced environment. The ideal candidate has experience in IT service desks, familiarity with ticketing systems, and a willingness to work with the team to