Hybrid Salesforce Support Specialist - Help People & Grow

Aristocrat; Sydney; Presencial; AUD 63 000 - 77 000; Tempo integral

Resumo da oferta

Aristocrat is seeking a Customer Support Specialist in Sydney to assist customers on their hearing journey. The role involves guiding customers over the phone and via email, providing information on services and appointments, and ensuring a seamless customer experience.

No prior hearing industry experience is required as full training is provided, with clear career pathways and internal promotion opportunities.

Qualificações

• Experience in customer-facing roles such as customer service, hospitality, retail, banking or contact centres.
• Confident and friendly phone manner.
• Ability to learn new systems quickly.
• Strong communication and relationship-building skills.

Responsabilidades

• Guide customers through the hearing care journey.
• Build strong relationships and provide exceptional customer support.
• Answer customer enquiries and provide information on services and appointments.
• Follow up with customers to ensure a seamless experience.
• Work closely with internal teams to achieve the best customer outcomes.

Conhecimentos

Customer service

Phone support

Relationship-building

Communication

Team collaboration

Descrição da oferta de emprego

Aristocrat is seeking a Customer Support Specialist in Sydney to assist customers on their hearing journey. The role involves guiding customers over the phone and via email, providing information on services and appointments, and ensuring a seamless customer experience.

No prior hearing industry experience is required as full training is provided, with clear career pathways and internal promotion opportunities.