Customer Support Specialist

Wow Recruitment; Sydney; On-site; AUD 63,000 - 77,000; Full time

Job summary

Wow Recruitment is seeking a Customer Support Specialist in Sydney CBD to support customers through their hearing journey. You’ll provide guidance and outstanding service over the phone and via email, with full training and clear career pathways. Monday–Friday hours and a modern CBD office are offered, with no weekend work.

This role suits candidates from customer service, healthcare, hospitality or similar backgrounds who enjoy building relationships and helping people achieve positive outcomes.

Qualifications

• Experience in customer-facing roles such as customer service, hospitality, retail, travel, healthcare, banking, administration or contact centres.

Responsibilities

• Guide customers through the hearing care journey.
• Build strong relationships and provide exceptional customer support.
• Answer customer enquiries and provide information on services and appointments.
• Follow up with customers and ensure a seamless experience.
• Work closely with internal teams to achieve the best customer outcomes.

Skills

Customer service

Phone etiquette

Communication

Relationship-building

Tools

CRM software

Job description

• Sydney CBD| Full Time Permanent Opportunity
• Career Growth, Development & Internal Promotion Opportunities

Customer Support Specialist

• $70,000 + Super
• Sydney CBD| Full Time Permanent Opportunity
• Career Growth, Development & Internal Promotion Opportunities

Looking for a customer service role where you genuinely help people and can build a long-term career?

Join a growing healthcare organisation that improves people's quality of life every day. We're looking for a Customer Support Specialist to support customers throughout their hearing journey, providing guidance, support and outstanding service over the phone and via email.

This is ideal for someone from customer service, healthcare, hospitality, retail leadership, travel, banking or contact centre backgrounds who enjoys building relationships and making a positive difference.

Why People Love This Role

• Purpose-driven work helping customers improve their quality of life.
• Full training provided - no hearing industry experience required.
• Clear career pathways and internal promotion opportunities.
• Supportive and social team culture.
• Monday-Friday hours (no weekends).
• Modern CBD office close to public transport.
• Stable organisation with long-term career opportunities.

Your Day-to-Day

• Guide customers through the hearing care journey.
• Build strong relationships and provide exceptional customer support.
• Answer customer enquiries and provide information on services and appointments.
• Follow up with customers and ensure a seamless experience.
• Work closely with internal teams to achieve the best customer outcomes.

What We're Looking For

• Experience in customer-facing roles such as customer service, hospitality, retail, travel, healthcare, banking, administration or contact centres.
• A confident and friendly phone manner.
• A genuine passion for helping people.
• Strong communication and relationship-building skills.
• Ability to learn new systems and information quickly.
• Positive attitude and willingness to be part of a collaborative team.