Hybrid Salesforce Customer Support Specialist

Aristocrat; Sydney; On-site; AUD 63,000 - 77,000; Full time

Job summary

Aristocrat is seeking a Customer Support Specialist in Sydney to assist customers on their hearing journey. The role involves guiding customers over the phone and via email, providing information on services and appointments, and ensuring a seamless customer experience.

No prior hearing industry experience is required as full training is provided, with clear career pathways and internal promotion opportunities.

Qualifications

• Experience in customer-facing roles such as customer service, hospitality, retail, banking or contact centres.
• Confident and friendly phone manner.
• Ability to learn new systems quickly.
• Strong communication and relationship-building skills.

Responsibilities

• Guide customers through the hearing care journey.
• Build strong relationships and provide exceptional customer support.
• Answer customer enquiries and provide information on services and appointments.
• Follow up with customers to ensure a seamless experience.
• Work closely with internal teams to achieve the best customer outcomes.

Skills

Customer service

Phone support

Relationship-building

Communication

Team collaboration

Job description

Job Description

Customer Support Specialist

• $70,000 + Super
• Sydney CBD| Full Time Permanent Opportunity
• Career Growth, Development & Internal Promotion Opportunities

Looking for a customer service role where you genuinely help people and can build a long-term career?

Join a growing healthcare organisation that improves people's quality of life every day. We're looking for a Customer Support Specialist to support customers throughout their hearing journey, providing guidance, support and outstanding service over the phone and via email.

This is ideal for someone from customer service, healthcare, hospitality, retail leadership, travel, banking or contact centre backgrounds who enjoys building relationships and making a positive difference.

Why People Love This Role

• Purpose-driven work helping customers improve their quality of life.
• Full training provided - no hearing industry experience required.
• Clear career pathways and internal promotion opportunities.
• Supportive and social team culture.
• Monday-Friday hours (no weekends).
• Modern CBD office close to public transport.
• Stable organisation with long-term career opportunities.

Your Day-to-Day

• Guide customers through the hearing care journey.
• Build strong relationships and provide exceptional customer support.
• Answer customer enquiries and provide information on services and appointments.
• Follow up with customers and ensure a seamless experience.
• Work closely with internal teams to achieve the best customer outcomes.

What We're Looking For

• Experience in customer-facing roles such as customer service, hospitality, retail, travel, healthcare, banking, administration or contact centres.
• A confident and friendly phone manner.
• A genuine passion for helping people.
• Strong communication and relationship-building skills.
• Ability to learn new systems and information quickly.
• Positive attitude and willingness to be part of a collaborative team.