Hybrid Customer Support Officer – Make a Real Impact

Hearing Australia; Taree; Híbrido; AUD 55.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working arrangements

Salary packaging benefits

Descripción de la vacante

Hearing Australia in Port Macquarie is seeking a Customer Support Officer to assist clients from diverse backgrounds. You’ll manage outbound service calls, handle inbound enquiries, and support a range of administration tasks.

You’ll work daily with a computerised client database and an electronic appointment booking system in a hybrid environment, delivering friendly service and contributing to improving hearing health for Australians.

Formación

• Excellent communication skills and ability to develop great relationships with clients and the public.
• Passion for providing exceptional customer service in every interaction.
• Experience in sales, customer service or in a Call Centre – ideal but not essential.
• Experience in office administration tasks and willingness to learn more of the business.

Responsabilidades

• Manage outbound service calls and handle inbound enquiries.
• Liaise extensively with clients from diverse backgrounds.
• Work daily with a computerised client database and electronic appointment booking system.
• Responsible for a wide variety of administration tasks including data entry and records management.

Conocimientos

Excellent communication

Customer service

Call centre experience

Office administration

Data entry

Computer literacy

Herramientas

Client database software

Electronic appointment booking system

Descripción del empleo

Hearing Australia in Port Macquarie is seeking a Customer Support Officer to assist clients from diverse backgrounds. You’ll manage outbound service calls, handle inbound enquiries, and support a range of administration tasks.

You’ll work daily with a computerised client database and an electronic appointment booking system in a hybrid environment, delivering friendly service and contributing to improving hearing health for Australians.