Customer Experience Pro - Hybrid, Growth Path

Whizdom; Sydney; Hybrid; AUD 73,000 - 89,000; Full time

Benefits offered by this job

Hybrid working

Flexi-time

Parental leave

Personal leave

Long service leave

Health insurance discounts

LinkedIn Learning

Leadership pathways

Discounted parking

Novated leasing

Wellbeing programs

Job summary

Whizdom in Sydney is seeking a Customer Support Specialist to support customers throughout their hearing journey, providing guidance, support and outstanding service over the phone and via email.

This role suits someone from customer service, healthcare, hospitality, retail leadership or related fields and values building relationships and making a positive difference. Monday–Friday, CBD hybrid office, long-term career growth.

Qualifications

• Experience in customer-facing roles such as customer service, hospitality or retail.
• Confident and friendly phone manner.
• Genuine passion for helping people.
• Strong communication and relationship-building skills.
• Ability to learn new systems quickly.

Responsibilities

• Guide customers through the hearing care journey.
• Build strong relationships and provide exceptional customer support.
• Answer enquiries and provide information on services and appointments.
• Follow up with customers to ensure a seamless experience.
• Work with internal teams to achieve the best outcomes.

Skills

Customer service

Phone communication

Relationship building

Fast learner

Team player

Job description

Whizdom in Sydney is seeking a Customer Support Specialist to support customers throughout their hearing journey, providing guidance, support and outstanding service over the phone and via email.

This role suits someone from customer service, healthcare, hospitality, retail leadership or related fields and values building relationships and making a positive difference. Monday–Friday, CBD hybrid office, long-term career growth.