Customer Experience Specialist (7Am–7Pm Rotating)

Whizdom; Sydney; Hybrid; AUD 73,000 - 89,000; Full time

Benefits offered by this job

Hybrid working

Flexi-time

Parental leave

Personal leave

Long service leave

Health insurance discounts

LinkedIn Learning

Leadership pathways

Discounted parking

Novated leasing

Wellbeing programs

Job summary

Whizdom in Sydney is seeking a Customer Support Specialist to support customers throughout their hearing journey, providing guidance, support and outstanding service over the phone and via email.

This role suits someone from customer service, healthcare, hospitality, retail leadership or related fields and values building relationships and making a positive difference. Monday–Friday, CBD hybrid office, long-term career growth.

Qualifications

• Experience in customer-facing roles such as customer service, hospitality or retail.
• Confident and friendly phone manner.
• Genuine passion for helping people.
• Strong communication and relationship-building skills.
• Ability to learn new systems quickly.

Responsibilities

• Guide customers through the hearing care journey.
• Build strong relationships and provide exceptional customer support.
• Answer enquiries and provide information on services and appointments.
• Follow up with customers to ensure a seamless experience.
• Work with internal teams to achieve the best outcomes.

Skills

Customer service

Phone communication

Relationship building

Fast learner

Team player

Job description

Customer Support Specialist

Location: Sydney

Contract: Full Time Permanent

Salary: $70,000 + Super

Career Growth, Development & Internal Promotion Opportunities

Looking for a customer service role where you genuinely help people and can build a long‑term career?

Join a growing healthcare organisation that improves people's quality of life every day. We're looking for a Customer Support Specialist to support customers throughout their hearing journey, providing guidance, support and outstanding service over the phone and via email.

This is ideal for someone from customer service, healthcare, hospitality, retail leadership, travel, banking or contact centre backgrounds who enjoys building relationships and making a positive difference.

Why People Love This Role

• Purpose‑driven work helping customers improve their quality of life.
• Full training provided – no hearing industry experience required.
• Clear career pathways and internal promotion opportunities.
• Supportive and social team culture.
• Monday‑Friday hours (no weekends).
• Modern CBD office close to public transport.
• Stable organisation with long‑term career opportunities.

Your Day‑to‑Day

• Guide customers through the hearing care journey.
• Build strong relationships and provide exceptional customer support.
• Answer customer enquiries and provide information on services and appointments.
• Follow up with customers and ensure a seamless experience.
• Work closely with internal teams to achieve the best customer outcomes.

What We’re Looking For

• Experience in customer‑facing roles such as customer service, hospitality, retail, travel, healthcare, banking, administration or contact centres.
• A confident and friendly phone manner.
• A genuine passion for helping people.
• Strong communication and relationship‑building skills.
• Ability to learn new systems and information quickly.
• Positive attitude and willingness to be part of a collaborative team.

Work type: 35 hrs per week

Salary: From $81,327.89 + 12% superannuation

Employment Type: Full Time, Permanent

Closing date: 9pm, Sunday 1 November 2026

Candidate must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.

Benefits

• Flexibility: Hybrid working conditions, flexi‑time scheme, additional leave over the Christmas period
• Leave: 14 weeks paid parental leave, 15 days personal leave, Long service leave after 5 years
• Wellbeing: Employee led networks (ERGs), Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts
• Location & Convenience: Central Parramatta location, discounted parking, Novated leasing available
• Growth: Learning and development programs, leadership pathways, free LinkedIn Learning

Eligibility: Right to work in Australia; full, unrestricted working rights in Australia required for consideration.