Customer Support Specialist – Growth & Mon-Fri (CBD)

Wow Recruitment; Sydney; On-site; AUD 63,000 - 77,000; Full time

Job summary

Wow Recruitment is seeking a Customer Support Specialist in Sydney CBD to support customers through their hearing journey. You’ll provide guidance and outstanding service over the phone and via email, with full training and clear career pathways. Monday–Friday hours and a modern CBD office are offered, with no weekend work.

This role suits candidates from customer service, healthcare, hospitality or similar backgrounds who enjoy building relationships and helping people achieve positive outcomes.

Qualifications

• Experience in customer-facing roles such as customer service, hospitality, retail, travel, healthcare, banking, administration or contact centres.

Responsibilities

• Guide customers through the hearing care journey.
• Build strong relationships and provide exceptional customer support.
• Answer customer enquiries and provide information on services and appointments.
• Follow up with customers and ensure a seamless experience.
• Work closely with internal teams to achieve the best customer outcomes.

Skills

Customer service

Phone etiquette

Communication

Relationship-building

Tools

CRM software

Job description

Wow Recruitment is seeking a Customer Support Specialist in Sydney CBD to support customers through their hearing journey. You’ll provide guidance and outstanding service over the phone and via email, with full training and clear career pathways. Monday–Friday hours and a modern CBD office are offered, with no weekend work.

This role suits candidates from customer service, healthcare, hospitality or similar backgrounds who enjoy building relationships and helping people achieve positive outcomes.