Customer Support Officer- Port Macquarie

Australian Hearing Services (Hearing Australia); Port Macquarie; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

15.4% superannuation

Paid parental leave

Employee benefits

Job summary

Hearing Australia in Port Macquarie is seeking a Customer Support Officer to help clients with hearing care services. You will engage with diverse groups, manage calls, and support daily data entry and appointment bookings.

The role emphasizes delivering exceptional service and working in a client-centred environment, with daily admin tasks and a supportive team. Hybrid work arrangements are available.

Qualifications

• Excellent communication skills with the ability to build relationships with clients and the public.
• Passion for delivering exceptional customer service in every interaction.
• Experience in sales, customer service, or call centres is ideal but not essential.
• Experience in a variety of office administration tasks and enthusiasm to learn more of the business.

Responsibilities

• Manage outbound service calls and handle inbound enquiries.
• Liaise with clients from diverse backgrounds, including elderly or culturally diverse groups.
• Use computerised client database and electronic appointment system daily.
• Perform a range of administration tasks including data entry and records management.

Skills

Excellent communication

Customer service

Call centre experience

Office administration

Computer skills

Ability to work independently

Job description

• Help provide the latest best practice services for anyone who needs it
• Gain skills with Australia’s largest provider of government-funded hearing care
• Permanent, full-time position
• Hybrid working arrangements

Want to improve the lives of Australians, no matter who they are? Join us and build a career and future you’ll be proud of.

It matters more at Hearing Australia Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.

Your opportunity

As a Customer Support Officer, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us.

Here’s how you’ll do it:

• You’ll manage outbound service calls and dealing with inbound enquiries
• You’ll liaise extensively with our clients, many of whom are elderly and come from multicultural & Aboriginal and Torres Strait Islander backgrounds
• You’ll work daily with a computerised client data base and electronic appointment booking system
• You’ll also be responsible for a wide variety of administration tasks including data entry and records management

What you’ll bring

We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration.

You’ll bring:

• Excellent communication skills with the ability and interest to develop great relationships with our client and the general public
• Passion for providing exceptional customer service in every interaction
• Previous experience in sales, customer service or in a Call Centre – ideal but not essential
• Experience in a variety of office administration tasks and enthusiasm to learn more of the complex aspects of our business
• An ability to work with limited supervision & demonstrate initiative when managing day to day responsibilities.
• Confidence in using computers & learning new programs/applications

What matters most?

It’s simple – your drive to help anyone and everyone who needs us. And you’ll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.

Why Hearing Australia?

There’s so much to love about a role with us. But our people say there’s three things that set us and their careers apart. They’re about:

• How we do what we do : Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you’ll know you’re making a contribution that really means something
• Who we work with: Here, you’ll support and empower clients of all backgrounds. That’s what drives our teams and what makes them so special
• Where we’re going next: As our industry evolves, we’re committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.

What does that mean for you?

As a Customer Support Officer, you’ll know that every day, your work is helping children and adults who need us.

Just ask Ebonie one of our dedicated Customer Service Officers about why they choose to work with us: “I think care is why most of us come to work. It’s knowing we can do our bit to make life a little easier for our client.”

You’ll also enjoy a range of benefits, including:

• Attractive salary package includes a generous 15.4% superannuation
• Paid parental leave
• Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)