Client Service Specialist- Bell Post Hill & Werribee

Hearing Australia; Geelong; Sur place; AUD 39 000 - 52 000; Temps partiel

Avantages offerts par ce poste

15.4% superannuation

Paid parental leave

Employee benefits

Résumé du poste

Hearing Australia is seeking a Client Service Specialist for Bell Post Hill & Werribee centres. The role is onsite as a casual position, with an initial two-week full-time training period (Mon-Fri, 8:30am-5:30pm) to complete onboarding requirements.

As a Client Service Specialist, you’ll greet clients, manage counter and phone enquiries, and support clinicians. You’ll assist with bookings, claims, data entry, and client reports, while engaging with diverse communities.

Qualifications

• Proactive problem solver with a desire to take ownership of work.
• Intermediate/advanced computer literacy and exposure to mobile tech (Apple/Android).
• Desire to work in an organisation that helps others and makes a difference.

Responsabilités

• Greet clients and handle counter and phone enquiries.
• Cover reception and perform admin duties: appointments, claims, data entry, monthly reports.
• Liaise with clients of diverse backgrounds, some with complex needs.
• Perform minor hearing aid repairs and troubleshooting.
• Assist Clinicians by identifying client needs and demonstrating hearing aid use.

Connaissances

Proactive problem solving

Computer literacy

Client service mindset

Description du poste

Client Service Specialist- Bell Post Hill & Werribee

• Help provide the latest best practice services for anyone who needs it
• Gain skills with Australia's largest provider of government-funded hearing care
• Casual position
• Working at Bell Post Hill and Werribee hearing centres, with the potential to work from other local hearing centres as required (this is an onsite position)
• This role will include an initial two-week full-time training period (Mon-Fri, 8:30am-5:30pm), to support the completion of mandatory training and onboarding requirements.

Want to improve the lives of Australians, no matter who they are?

Join us and build a career and future you'll be proud of.

It matters more at Hearing Australia

Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.

Your opportunity

As a Client Service Specialist, you'll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you'll also love the feeling of helping children and adults who need us. Here's how you'll do it:

• You'll greet clients, attend to all counter and telephone enquiries
• You'll cover reception and undertake general administration duties includes booking client appointments, processing claims, data entry and monthly reports
• You'll liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
• You'll perform minor hearing aid repairs and troubleshooting
• You'll assist Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids

What you'll bring

We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You'll bring:

• Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work
• Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and or android applications)
• A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families

What matters most? It's simple - your drive to help anyone and everyone who needs us. And you'll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.

Why Hearing Australia?

There's so much to love about a role with us. But our people say there's three things that set us and their careers apart. They're about:

• How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you'll know you're making a contribution that really means something
• Who we work with: Here, you'll support and empower clients of all backgrounds. That's what drives our teams and what makes them so special
• Where we're going next: As our industry evolves, we're committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.

What does that mean for you?

"I think care is why most of us come to work. It's knowing we can do our bit to make life a little easier for our clients."

You'll also enjoy a range of benefits, including:

• Attractive salary package includes a generous 15.4% superannuation
• Paid parental leave
• Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)