Customer Support Officer- Modbury & Melville

Hearing; Western Australia; Hybrid; AUD 32,000 - 46,000; Part time

Job summary

Hearing Australia is seeking a Customer Support Officer to assist clients across Melville and Modbury. This permanent, part-time role (25 hours per week) offers hybrid working arrangements and opportunities to develop skills in client service and medical administration.

You will manage outbound calls, respond to inquiries, liaise with diverse community groups, and work with a computerised client database and booking system. Strong communication and initiative are essential.

Qualifications

• Excellent communication skills and ability to build relationships with clients.
• Passion for providing exceptional customer service in every interaction.
• Experience in sales, customer service or call centre preferred but not essential.
• Experience in office administration tasks and eagerness to learn more about the business.
• Ability to work with limited supervision and take initiative in day-to-day tasks.
• Confident with computers and learning new programs/applications.

Responsibilities

• Manage outbound service calls and respond to inbound enquiries.
• Liaise with clients from diverse backgrounds, including multicultural communities.
• Work daily with a computerised client database and electronic appointment booking system.
• Perform a variety of administration tasks including data entry and records management.

Skills

Excellent communication

Customer service

Call centre experience

Office administration

Computer literacy

Tools

CRM system

Booking system

Job description

Customer Support Officer- Modbury & Melville

Job Location: Melville, Modbury

Posting Start Date: 13/10/2026

Job Description

• Gain skills with Australia’s largest provider of government-funded hearing care
• Permanent, part-time position (5 days, 25 hours per week)
• Hybrid working arrangements

Your opportunity

As a Customer Support Officer, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. Here’s how you’ll do it:

• You’ll manage outbound service calls and dealing with inbound enquiries
• You’ll liaise extensively with our clients, many of whom are elderly and come from multicultural & Aboriginal and Torres Strait Islander backgrounds
• You’ll work daily with a computerised client data base and electronic appointment booking system
• You’ll also be responsible for a wide variety of administration tasks including data entry and records management

What you’ll bring

We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You’ll bring:

• Excellent communication skills with the ability and interest to develop great relationships with our client and the general public
• Passion for providing exceptional customer service in every interaction
• Previous experience in sales, customer service or in a Call Centre – ideal but not essential
• Experience in a variety of office administration tasks and enthusiasm to learn more of the complex aspects of our business
• An ability to work with limited supervision & demonstrate initiative when managing day to day responsibilities.
• Confidence in using computers & learning new programs/applications

Why Hearing Australia?

At Hearing Australia, care is what drives us because what we do matters. We combine world-leading research, best-practice clinical care and innovative technology to improve the lives of people with hearing loss. Backed by a deeply supportive team culture, you'll be part of an organisation where your work has purpose and your contribution is valued.