Hybrid Sales Support & Admin Coordinator for Growth

RELX INC; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

LexisNexis Risk Solutions in Sydney is seeking a Sales Support & Administration Coordinator to back the Account Management team, handling onboarding, order processing and implementation. This hands-on role focuses on administration, process execution and stakeholder coordination.

The position requires confidence with Salesforce, CRM systems and Microsoft Office, with exposure to billing or SAP considered a plus.

Qualifications

• Experience in Sales Support, Administration, Customer Operations or Account Coordination.
• Confident using Salesforce, CRM systems and Microsoft Office.
• Exposure to billing, invoicing or SAP is highly regarded.
• Strong attention to detail and organisational skills.
• Experience within financial services, insurance, professional services, technology or SaaS businesses will be highly regarded.

Responsibilities

• Provide exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
• Support the sales team with onboarding, order processing and contract implementation
• Assist with issue resolution, billing, invoicing, order processing, and contract implementation.
• Coordinate with Legal, Finance and Fulfilment to resolve issues.
• Maintain accurate records and workflows in Salesforce and internal systems.
• Help remove roadblocks and ensure a smooth customer experience.
• Identify opportunities to improve processes and drive efficiencies across the direct client portfolio.

Skills

Sales Support

Administration

Customer Operations

Salesforce

CRM systems

Microsoft Office

Billing & Invoicing

SAP (preferred)

Attention to detail

Organisational skills

Tools

Salesforce.com

CRM systems

Microsoft Office

SAP

Job description

LexisNexis Risk Solutions in Sydney is seeking a Sales Support & Administration Coordinator to back the Account Management team, handling onboarding, order processing and implementation. This hands-on role focuses on administration, process execution and stakeholder coordination.

The position requires confidence with Salesforce, CRM systems and Microsoft Office, with exposure to billing or SAP considered a plus.