Hybrid Roster Specialist — Care Scheduling

Catholic Healthcare Limited; Sydney; Hybrid; AUD 17,000 - 20,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Fitness Passport discounted gym

Discounted private Health Insurance

Paid Parental leave

Long Service leave

40+ Locations across NSW and QLD

Job summary

Catholic Healthcare Limited in Sydney's Surry Hills is seeking a highly motivated Roster Officer to join our busy Home & Community Services scheduling team. The role offers a permanent full-time position with a hybrid arrangement (3 days office in Surry Hills, 2 days work from home) and a focus on efficient rostering to support service delivery.

Key duties include coordinating daily rosters, managing leave and training, matching clients with skilled care workers, and ensuring compliance with

Qualifications

• Ability to manage and prioritise workload in a busy, high-volume environment.
• Ability to identify issues, assist in solving them and adapt to changing circumstances.
• A passion to deliver quality customer service.
• Extensive Administration skills such as data entry & documentation, handling incidents & complaints, email & phone management.
• Excellent communication (verbal and written) and negotiation skills.
• Computer literacy with PC based applications (Word, Excel, Email, Internet, database).
• Ability to work independently, as part of a busy dedicated team.
• Aptitude for planning, organising and complex problem solving.

Responsibilities

• Coordinating daily rosters by prioritising services based on timing, service type and operational requirements
• Managing planned and unplanned leave, training and meetings within rosters to ensure service continuity and timely coverage
• Matching clients and services with appropriately skilled care workers while meeting service alerts, availability requirements and Enterprise Agreement obligations
• Optimising rosters to improve productivity, reduce travel time and gaps, support utilisation targets and minimise brokerage costs
• Maintaining accurate scheduling data, travel time, breaks and working hours in line with business rules, service standards and 14-day roster timeframes
• Communicating clearly and promptly with clients, representatives and internal stakeholders about service changes, documenting all interactions and escalating issues where needed
• Working collaboratively across regions to support service delivery, sharing information, building strong relationships and assisting during periods of planned or unplanned leave
• Ensuring compliance with safety, privacy, legislative and Catholic Healthcare policy requirements, including incident reporting, confidentiality and completion of mandatory training

Skills

Administration skills

Data entry

Customer service

Scheduling

Communication skills

Tools

Word

Excel

Database

Job description

Catholic Healthcare Limited in Sydney's Surry Hills is seeking a highly motivated Roster Officer to join our busy Home & Community Services scheduling team. The role offers a permanent full-time position with a hybrid arrangement (3 days office in Surry Hills, 2 days work from home) and a focus on efficient rostering to support service delivery.

Key duties include coordinating daily rosters, managing leave and training, matching clients with skilled care workers, and ensuring compliance with