Hybrid Scheduling & Rostering Coordinator

Australian Unity Limited; Blacktown; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Community Leave (wellbeing)

Flexible hybrid work arrangement

LinkedIn Learning access

Staff discounts on insurance, travel,/

Fitness Passport

Novated Car Leasing options

Parental Leave 14 weeks

Job summary

Australian Unity is seeking a Scheduling Coordinator to plan and organise services across Penrith/Parramatta, with a hybrid work arrangement. In this fast-paced role, you’ll roster care workers, manage intraday changes, and coordinate third‑party bookings to ensure timely, high‑quality support for customers living at home.

You’ll partner with the supply and demand team to improve rostering processes, use data and systems, and ensure compliance with rostering guidelines and funding requirements.

Qualifications

• Experience in scheduling or rostering is ideal but not essential.
• Adaptability, resilience, and a strong service mindset.
• High attention to detail and commitment to quality and compliance.
• Ability to work to tight deadlines and manage changing priorities.
• Strong communication skills and empathy for customers and colleagues.
• Proficiency in Microsoft Office and general administration practices.
• Initiative and problem-solving skills with a focus on process improvement.

Responsibilities

• Schedule and manage care worker rosters, including intraday changes and leave requests.
• Ensure compliance with rostering guidelines, training, and funding requirements.
• Coordinate third-party service bookings and supplier engagement.
• Act as first point of contact for customer scheduling enquiries, providing timely and friendly support.
• Use systems to maintain accurate data and support payroll accuracy.
• Provide workforce insights to leaders and assist with recruitment alignment.
• Deliver occasional after-hours support when rostered.
• Promote safety, quality, and compliance in all activities.

Skills

Scheduling/rostering experience

Communication skills

Attention to detail

Time management / deadlines

Adaptability / resilience

Microsoft Office proficiency

Initiative and problem solving

Customer service mindset

Tools

Microsoft Office

Job description

Australian Unity is seeking a Scheduling Coordinator to plan and organise services across Penrith/Parramatta, with a hybrid work arrangement. In this fast-paced role, you’ll roster care workers, manage intraday changes, and coordinate third‑party bookings to ensure timely, high‑quality support for customers living at home.

You’ll partner with the supply and demand team to improve rostering processes, use data and systems, and ensure compliance with rostering guidelines and funding requirements.