Scheduling & Admin Coordinator — Hybrid Sydney

Commonwealth Bank; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging + novated leasing

Company mobile phone and laptop

Access to training programs

Supportive, positive team environment

Family-friendly benefits

Job summary

BaptistCare is seeking a Scheduling Support Officer to assist our Service Schedulers in arranging services that meet client needs. This permanent full-time role is based in Sydney with hybrid working, and you will help coordinate rosters and payroll while ensuring clear communication with customers.

You will work closely with clients, schedulers and care workers, with hours 8.30am to 4.30pm Monday to Friday.

Qualifications

• At least one year in an administrative role.
• High attention to detail and excellent organisational skills.
• Excellent customer service and relationship management skills.
• Excellent written and verbal communication skills.
• Excellent problem solving and time management skills.
• Ability to make decisions under pressure.

Responsibilities

• Act as the main administrative contact for client service enquiries.
• Schedule duties: manage the Scheduling Inbox, handle calls, and maintain client communications.
• Deliver exceptional customer service with empathy and clarity.
• Work with schedulers and stakeholders to improve workflows.

Skills

Scheduling/ rostering

Administrative skills

Customer service

Communication skills

Job description

BaptistCare is seeking a Scheduling Support Officer to assist our Service Schedulers in arranging services that meet client needs. This permanent full-time role is based in Sydney with hybrid working, and you will help coordinate rosters and payroll while ensuring clear communication with customers.

You will work closely with clients, schedulers and care workers, with hours 8.30am to 4.30pm Monday to Friday.