Roster Specialist

Catholic Healthcare Limited; Sydney; Hybrid; AUD 17,000 - 20,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Fitness Passport discounted gym

Discounted private Health Insurance

Paid Parental leave

Long Service leave

40+ Locations across NSW and QLD

Job summary

Catholic Healthcare Limited in Sydney's Surry Hills is seeking a highly motivated Roster Officer to join our busy Home & Community Services scheduling team. The role offers a permanent full-time position with a hybrid arrangement (3 days office in Surry Hills, 2 days work from home) and a focus on efficient rostering to support service delivery.

Key duties include coordinating daily rosters, managing leave and training, matching clients with skilled care workers, and ensuring compliance with

Qualifications

• Ability to manage and prioritise workload in a busy, high-volume environment.
• Ability to identify issues, assist in solving them and adapt to changing circumstances.
• A passion to deliver quality customer service.
• Extensive Administration skills such as data entry & documentation, handling incidents & complaints, email & phone management.
• Excellent communication (verbal and written) and negotiation skills.
• Computer literacy with PC based applications (Word, Excel, Email, Internet, database).
• Ability to work independently, as part of a busy dedicated team.
• Aptitude for planning, organising and complex problem solving.

Responsibilities

• Coordinating daily rosters by prioritising services based on timing, service type and operational requirements
• Managing planned and unplanned leave, training and meetings within rosters to ensure service continuity and timely coverage
• Matching clients and services with appropriately skilled care workers while meeting service alerts, availability requirements and Enterprise Agreement obligations
• Optimising rosters to improve productivity, reduce travel time and gaps, support utilisation targets and minimise brokerage costs
• Maintaining accurate scheduling data, travel time, breaks and working hours in line with business rules, service standards and 14-day roster timeframes
• Communicating clearly and promptly with clients, representatives and internal stakeholders about service changes, documenting all interactions and escalating issues where needed
• Working collaboratively across regions to support service delivery, sharing information, building strong relationships and assisting during periods of planned or unplanned leave
• Ensuring compliance with safety, privacy, legislative and Catholic Healthcare policy requirements, including incident reporting, confidentiality and completion of mandatory training

Skills

Administration skills

Data entry

Customer service

Scheduling

Communication skills

Tools

Word

Excel

Database

Job description

Discover a career where care goes both ways!

• Location - officebased in Surry Hills (3 days) andwork from home (2 days)
• Permanent Full time role Monday to Friday – 9am-5pm or 9:30am-5:30pm
• Up to $18,550 tax free with not for profit salary packaging

Exciting things are happening at Catholic Healthcare! We have been caring for people for more than 30 years and have grown to employ over 6,000 caring employees. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities. At Catholic Healthcare we prioritise developing meaningful relationships with our residents. We want our residents and their families feeling they are seen, heard and known.

We are looking for ahighly motivated Roster Officer to join our extremely busy Home & Community Services scheduling team based inSurry Hills.

Day to day this role looks like:

• Coordinating daily rosters by prioritising services based on timing, service type and operational requirements
• Managing planned and unplanned leave, training and meetings within rosters to ensure service continuity and timely coverage
• Matching clients and services with appropriately skilled care workers while meeting service alerts, availability requirements and Enterprise Agreement obligations
• Optimising rosters to improve productivity, reduce travel time and gaps, support utilisation targets and minimise brokerage costs
• Maintaining accurate scheduling data, travel time, breaks and working hours in line with business rules, service standards and 14-day roster timeframes
• Communicating clearly and promptly with clients, representatives and internal stakeholders about service changes, documenting all interactions and escalating issues where needed
• Working collaboratively across regions to support service delivery, sharing information, building strong relationships and assisting during periods of planned or unplanned leave
• Ensuring compliance with safety, privacy, legislative and Catholic Healthcare policy requirements, including incident reporting, confidentiality and completion of mandatory training

To be successful in this role you’ll need:

• Ability to manage and prioritise workload in a busy, high-volume environment
• Ability to identify issues, assist in solving them and adapt to changing circumstances
• A passion to deliver quality customer service
• Extensive Administration skills such as data entry & documentation, handling incidents & complaints, email & phone management
• Excellent communication (verbal and written) and negotiation skills
• Computer literacy with PC based applications (Word, Excel, Email, Internet, database)
• Ability to work independently, as part of a busy dedicated team
• Aptitude for planning, organising and complex problem solving

What we can offer you:

• Competitive hourly pay rate
• Not-for-profit tax benefits so you pay less tax
• Fitness Passport discounted gym benefits
• Discounted private Health Insurance
• Paid Parental leave
• Long Service leave after 5 years
• 40+ Locations across NSW and QLD
• A values-based organisation that welcomes applicants from all faiths and backgrounds

We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded.