Senior Home Care Scheduler — Hybrid Rostering Leader

HammondCare; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Job summary

HammondCare in Sydney is seeking a Senior Scheduler to develop and manage forecasted rosters for our Home Care services, balancing client needs with workforce availability and care continuity. This hybrid role will see you work 3 days in the Penrith office and 2 days from home after training, collaborating with Care Team Leaders to support workforce planning and service growth.

You will act as a key contact for scheduling adjustments and monitor performance, utilization and service quality

Qualifications

• Significant experience in a rostering or scheduling role.
• Experience in aged care, healthcare, community services or related industry.
• Strong stakeholder management and communication skills.
• Excellent problem-solving and decision-making capabilities.
• High attention to detail and the ability to work with complex data.
• Advanced administration and Microsoft Office skills, particularly Excel.
• Experience working across multiple sites or service locations.
• A proactive mindset with a focus on continuous improvement.
• A current driver's licence and willingness to travel when required.

Responsibilities

• Create, refine and dispatch forecasted rosters for Home Care services.
• Optimise workforce utilisation while maintaining continuity of care.
• Liaise with clients regarding scheduling changes and care team preferences.
• Identify workforce gaps and support recruitment and workforce planning activities.
• Monitor scheduling performance, utilisation, roster efficiency and service quality outcomes.
• Resolve scheduling conflicts, workforce shortages and operational issues.
• Generate and analyse reports using scheduling systems and Power BI.
• Contribute to continuous improvement initiatives that enhance service delivery and customer experience.

Skills

Rostering

Scheduling

Stakeholder management

Communication skills

Problem-solving

Data analysis

Excel

Power BI

Multi-site experience

Driver's licence

Tools

Power BI

Excel

Job description

HammondCare in Sydney is seeking a Senior Scheduler to develop and manage forecasted rosters for our Home Care services, balancing client needs with workforce availability and care continuity. This hybrid role will see you work 3 days in the Penrith office and 2 days from home after training, collaborating with Care Team Leaders to support workforce planning and service growth.

You will act as a key contact for scheduling adjustments and monitor performance, utilization and service quality