Hybrid Scheduling Support Officer for Aged Care Rostering

BaptistCare NSW/ACT - Aged Care; Sydney; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Salary packaging and novated leasing

Company mobile phone and laptop

In-house and online training programs

Supportive team environment

Family-friendly benefits

Job summary

BaptistCare NSW/ACT - Aged Care is seeking a Scheduling Support Officer in Sydney to assist our Service Schedulers with rostering, communications, and payroll-related administration. The role is hybrid, combining work from home with 1–2 days per week at a local home care office in Kellyville.

Hours are 8:30 am–4:30 pm, Monday to Friday, with a supportive team and opportunities for training and career growth within our community-focused organisation.

Qualifications

• Experience in scheduling or rostering.
• Strong administrative capabilities.
• Excellent written and verbal communication skills.
• Attention to detail and organisational skills.
• Ability to manage time and meet deadlines.
• Customer-focused, with empathy and responsiveness.
• Ability to work under pressure and make decisions.

Responsibilities

• Act as the main admin contact for client service enquiries, coordinating with schedulers and stakeholders to keep information accurate and workflows efficient.
• Manage the Scheduling Inbox and incoming calls, maintaining clear client communications.
• Deliver exceptional customer service with empathy, understanding diverse needs, and clear communication.

Skills

Scheduling

Administrative support

Customer service

Communication skills

Time management

Problem solving

Detail oriented

MS Office

Tools

MS Office

Job description

BaptistCare NSW/ACT - Aged Care is seeking a Scheduling Support Officer in Sydney to assist our Service Schedulers with rostering, communications, and payroll-related administration. The role is hybrid, combining work from home with 1–2 days per week at a local home care office in Kellyville.

Hours are 8:30 am–4:30 pm, Monday to Friday, with a supportive team and opportunities for training and career growth within our community-focused organisation.