Hybrid IT Support Analyst - Digital Workplace (M365)

xceltium

Liverpool City Council

Hybrid

AUD 65,000 - 90,000

Full time

2 days ago
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Job summary

xceltium is partnering with an established Australian organisation to hire a Technology Support Analyst – Digital Workplace near Liverpool. This permanent role sits in a small internal technology team and involves four days in the office plus one day from home.

You’ll split time roughly 50–60% Level 1 support across the wider tech environment and ~40% on Microsoft 365 and SharePoint. You’ll assist users, onboarding/offboarding, and contribute to documentation and small projects.

Qualifications

  • 6–12 months of practical Microsoft 365 exposure.
  • Solid Level 1 support foundations and service desk experience.
  • Interested in developing deeper capability in Digital Workplace.

Responsibilities

  • Provide Level 1 support across the tech environment.
  • Support Microsoft 365 and SharePoint-related issues.

Skills

Level 1 support
Microsoft 365
SharePoint Online
Teams
OneDrive
Exchange Online
Customer service
Communication
Escalation judgement

Tools

Microsoft 365
SharePoint Online
Teams
OneDrive
Exchange Online
Power Automate

Job description

xceltium is partnering with an established Australian organisation to hire a Technology Support Analyst – Digital Workplace near Liverpool. This permanent role sits in a small internal technology team and involves four days in the office plus one day from home.

You’ll split time roughly 50–60% Level 1 support across the wider tech environment and ~40% on Microsoft 365 and SharePoint. You’ll assist users, onboarding/offboarding, and contribute to documentation and small projects.

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