IT Service Desk Analyst — Hybrid Work Model

Netwealth - See Wealth Differently (ASX:NWL); City of Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Melbourne office

Daily breakfast

End-of-trip amenities

Parental leave

Wellness program

Volunteer days

Employee resource groups

Job summary

Netwealth in Australia is seeking an IT Service Desk Analyst to join our hybrid IT team in Melbourne. You’ll provide hands-on support across Microsoft 365, Azure AD, Intune, Power Automate and Power Apps, and help colleagues with device setups and tech issues to keep the business running smoothly.

You’ll work with the IT Service Desk Coordinator and the broader IT group, triaging incidents, documenting work, and driving ongoing improvements to deliver a great tech experience across the

Qualifications

• Experience with Microsoft 365, Azure AD, RBAC.
• Familiarity with Microsoft Intune and modern device management.
• Knowledge of Power Automate and Power Apps.
• Troubleshooting across Windows, macOS, and mobile.
• Strong communication and a customer-first mindset.
• Experience building Surface, Dell, and Mac laptops.
• Knowledge of Active Directory fundamentals.
• Basic networking understanding (DNS, DHCP, VPN, Wi-Fi).

Responsibilities

• Provide hands-on IT support across Azure AD, Intune, Power Automate and Power Apps.
• Configure and set up Surface, Dell, and Mac laptops.
• Troubleshoot hardware, software, network, and access issues.
• Resolve incidents and service requests in line with SLAs.
• Triage, prioritise and escalate tickets.
• Maintain accurate records in the ITSM system.
• Assist with hybrid meeting room tech and AV setups.

Skills

Microsoft 365

Azure AD

RBAC

Intune

Power Automate

Power Apps

Windows

macOS

mobile

Active Directory

DNS

DHCP

VPN

Wi‑Fi

Customer service

Job description

Netwealth in Australia is seeking an IT Service Desk Analyst to join our hybrid IT team in Melbourne. You’ll provide hands-on support across Microsoft 365, Azure AD, Intune, Power Automate and Power Apps, and help colleagues with device setups and tech issues to keep the business running smoothly.

You’ll work with the IT Service Desk Coordinator and the broader IT group, triaging incidents, documenting work, and driving ongoing improvements to deliver a great tech experience across the