L2 Support Analyst (M365) -Melbourne

The Aquarium; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Aquarium is seeking energetic, customer-focused M365 Floor Walkers to provide hands-on support after a Microsoft 365 cross-tenant data migration. You will assist users across client offices, resolving migration-related issues and helping employees transition smoothly into the new Microsoft 365 environment.

Responsibilities include onsite Level 2 support, configuring Outlook profiles, managing shared mailboxes, MFA setup, OneDrive issues, and cross-tenant Teams troubleshooting while

Qualifications

• Experience in Level 2 desktop support or service desk.
• Strong MS 365 product knowledge (Outlook, Teams, OneDrive, SharePoint).
• Experience migrating or supporting M365 migrations.
• Excellent communication and customer service.

Responsibilities

• Provide onsite Level 2 floor-walking support following the M365 migration
• Create and troubleshoot Outlook mail profiles
• Assist users with shared mailbox access
• Support MFA setup and configuration
• Resolve OneDrive access and synchronisation issues
• Troubleshoot Microsoft Teams in a cross-tenant environment
• Assist with SharePoint and general Microsoft 365 access issues
• Communicate clearly with users and provide a positive support experience
• Escalate more complex technical issues to the appropriate support teams

Skills

Level 2 desktop support

Service desk

Microsoft 365 administration

Outlook

OneDrive

SharePoint

Teams

Troubleshooting

Education

Tools

Microsoft 365 Admin Center

PowerShell

Job description

We are seeking energetic, customer-focused M365 Floor Walkers to provide hands-on support following a Microsoft 365 cross-tenant data migration.
You will work directly with users across the client’s offices, resolving migration-related issues and helping employees transition smoothly into the new Microsoft 365 environment.

Key responsibilities

• Provide onsite Level 2 floor-walking support following the M365 migration
• Create and troubleshoot Outlook mail profiles
• Assist users with shared mailbox access
• Support MFA setup and configuration
• Resolve OneDrive access and synchronisation issues
• Troubleshoot Microsoft Teams in a cross-tenant environment
• Assist with SharePoint and general Microsoft 365 access issues
• Communicate clearly with users and provide a positive support experience
• Escalate more complex technical issues to the appropriate support teams

We are seeking energetic, customer-focused M365 Floor Walkers to provide hands-on support following a Microsoft 365 cross-tenant data migration.
You will work directly with users across the client’s offices, resolving migration-related issues and helping employees transition smoothly into the new Microsoft 365 environment.

Key responsibilities

• Provide onsite Level 2 floor-walking support following the M365 migration
• Create and troubleshoot Outlook mail profiles
• Assist users with shared mailbox access
• Support MFA setup and configuration
• Resolve OneDrive access and synchronisation issues
• Troubleshoot Microsoft Teams in a cross-tenant environment
• Assist with SharePoint and general Microsoft 365 access issues
• Communicate clearly with users and provide a positive support experience
• Escalate more complex technical issues to the appropriate support teams

Skills and experience

• Previous Level 2 desktop, service desk or floor-walking support experience
• Strong experience supporting Microsoft 365, including Outlook, Teams, OneDrive and SharePoint
• Experience supporting users following an M365 migration is highly desirable
• Understanding of cross-tenant Microsoft 365 environments
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Energetic, approachable and comfortable assisting users face-to-face
• Able to work independently in a fast-paced onsite environment

No security clearance is required.