Hybrid IT Operations & Infrastructure Lead

Peoplecare; Wollongong City Council; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Up to 5 extra leave days

Private health insurance for you and a

Wellbeing initiatives

Novated leasing

Job summary

Peoplecare is seeking an experienced IT Operations & Infrastructure Manager to lead the strategy, performance and evolution of our technology operations. Based in Wollongong, you will oversee infrastructure, service desk, security and end-user support, shaping enterprise IT direction in a flexible hybrid environment.

You will report to the CIO, drive resilience and align IT with business goals, while growing a high-performing team and delivering measurable value across the organisation.

Qualifications

• Experience leading IT operations and infrastructure teams.
• Strong ability to develop high-performing teams and foster collaboration.
• Proven track record in aligning IT operations with business goals.

Responsibilities

• Lead delivery and continuous improvement of IT infrastructure and services.
• Align IT Operations & Infrastructure strategy with organisational goals and ESG targets.
• Strengthen operational resilience, security, and end-user support.
• Build partnerships across the organisation to drive innovation and value.

Skills

Team leadership

Change management

Stakeholder engagement

Budget management

Cloud & infrastructure

Security awareness

Education

Bachelor's degree in IT or related

Tools

ITIL framework

Cloud platforms (AWS/Azure)

Job description

Join a local organisation that puts people first.

At Peoplecare, we're more than a health insurer. We're a purpose-driven, member-owned not-for-profit committed to making a genuine difference in the lives of our members.

Proudly based in the Illawarra and supporting communities across Australia, we've built our reputation on providing simple, value-driven health cover backed by exceptional, personalised service. People are at the heart of everything we do, from the care we provide our members to the culture we've created for our team.

We're now looking for an experienced IT Operations & Infrastructure Manager to lead the strategy, performance and evolution of our technology operations environment and play a key role in shaping the Infrastructure and IT Service Desk function. Based in our Wollongong office, this is an exciting opportunity to influence the enterprise wide IT strategy while leading a high-performing team responsible for infrastructure, service operations, security and end-user support. We offer flexible hybrid working arrangements, giving you the opportunity to balance collaboration in the office with the flexibility to work from home. If you're looking for a role where you can shape technology direction, lead meaningful change and make a visible impact across the organisation, we'd love to hear from you.

About the Role
Reporting to the Chief Information Officer, you'll lead the delivery and continuous improvement of Peoplecare's IT infrastructure, operational services, and technology architecture. You'll drive alignment of the IT Operations and Infrastructure strategy to the organisations environment, social and governance goals, while also strengthening operational resilience, foster innovation, and ensure our technology environment enables exceptional business and customer outcomes.

Why You’ll Love This Role
This is a rare opportunity to shape the future of technology in a purpose-driven organisation where your ideas, leadership and expertise will make a genuine impact.
You'll have the freedom to influence technology strategy, lead a talented and dedicated team, and drive meaningful change across the business. From modernising infrastructure and cloud platforms to enhancing service delivery, security and operational resilience, you'll play a pivotal role in creating a technology environment that enables our people and supports exceptional member experiences.
You'll build strong partnerships across the organisation, champion innovation and continuous improvement, and lead initiatives that deliver real business value. Most importantly, you'll help create a future-ready technology landscape that supports Peoplecare's growth, strengthens our capabilities, and makes a difference to the communities we serve.
If you're looking for a role where you can lead, influence, innovate and leave a lasting legacy, we'd love to hear from you.

About You

• Experience leading IT operations and infrastructure teams, delivering secure, reliable technology services that keep the business running smoothly.
• A passion for developing high-performing teams, fostering collaboration, accountability and a culture of continuous improvement.
• Strong relationship-building and influencing skills, with the ability to connect technology solutions to business outcomes.
• Experience driving technology initiatives that modernise platforms, improve efficiency and enhance the user experience.
• Commercial and strategic acumen, with experience managing budgets, vendors and technology investments.
• Resilience, adaptability and a calm approach when navigating change, competing priorities and complex challenges.
• Strong judgement, problem-solving skills and the confidence to make sound decisions and drive outcomes.

Most importantly, you're a people-focused leader who is energised by building great teams and relationships, embracing change, solving problems and creating technology solutions that make a real difference.

Why You'll Love Working Here
At Peoplecare, we invest in your wellbeing, development and future success. In return for bringing your best every day, you'll enjoy:

• Up to 5 additional days of special leave, giving you more time to recharge and focus on what matters most
• Exclusive private health insurance benefits for you and your family
• Optical and dental discounts
• Life insurance and salary continuance protection
• Fitness Passport access and wellbeing initiatives
• Hundreds of discounts through Reward Gateway
• Novated leasing options
• A genuinely supportive and inclusive culture where you'll be encouraged to grow, celebrated for your contributions, and surrounded by people who care

Ready to Make an Impact?
If you're looking for an opportunity to shape technology strategy, lead a talented team, and make a genuine difference in a values-driven organisation that puts people first, we'd love to hear from you.

Apply now and help us create better experiences for our members, our people, and our communities.

• Applications close 5pm, 26th October 2026.
• Must be wiling to undertake a Police Check

Diversity & Inclusion
We are proud to be an equal opportunity employer that celebrates diversity. To us an inclusive workplace is one where everyone feels valued, respected, and empowered to thrive. Our team is made up of individuals from a wide range of backgrounds, experiences, and perspectives, united by a shared commitment to making a meaningful impact.

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