Infrastructure Security & Operations Lead | Hybrid Cloud

Sharp & Carter Brisbane; Townsville City; On-site; AUD 170,000 - 210,000; Full time

Benefits offered by this job

5 weeks annual leave plus 17.5% leave

3 weeks personal/carer's leave

14 weeks paid parental leave

Domestic and Family Violence Leave

Natural Disaster Leave

Employer superannuation contribution (

Annual wage progression

Salary sacrifice opportunities

Learning and development opportunities

Fitness Passport

Employee Loyalty Program

Employee Assistance Program

Job summary

Townsville City Council seeks an experienced Team Manager Infrastructure, Security & Operations to lead six FTE across Technical Operations, Cyber Security, Service Desk and IT Asset Management. The role shapes strategy, improves service maturity and ensures secure, reliable IT services in a hybrid cloud/on-prem environment.

Reporting to the CIO, you will balance strategic initiatives with BAU, manage budgets, and drive performance in a large, diverse organisation with a strong customer focus.

Qualifications

• Extensive senior IT leadership experience within a large and complex organisation.
• Broad experience across IT disciplines including infrastructure, architecture, networking, servers, service delivery and operations.
• Strong leadership capability with ability to influence stakeholders at all levels.
• Solid understanding of ITIL and service design, transition and operations.

Responsibilities

• Lead and develop teams across Technical Operations, Technical Delivery & Maintenance, Cyber Security, Service Desk and IT Asset Management.
• Provide strategic technology leadership and technical expertise across infrastructure, architecture and service operations.
• Drive ongoing improvement and maturity of technology infrastructure and operational practices.
• Oversee ITIL Service Design, Service Transition and components of Service Operations.
• Oversee delivery and maintenance of the organisation's technology infrastructure and architecture.
• Lead complex technology projects from planning to implementation and reporting.
• Develop and manage budgets and resources to ensure value and alignment with priorities.
• Build a flexible technology resourcing model including internal and external partnerships.
• Drive innovation and continuous improvement across technology systems and processes.

Job description

Townsville City Council seeks an experienced Team Manager Infrastructure, Security & Operations to lead six FTE across Technical Operations, Cyber Security, Service Desk and IT Asset Management. The role shapes strategy, improves service maturity and ensures secure, reliable IT services in a hybrid cloud/on-prem environment.

Reporting to the CIO, you will balance strategic initiatives with BAU, manage budgets, and drive performance in a large, diverse organisation with a strong customer focus.