Hybrid IT Support Lead – Broad, Impactful Tech Roles

Future You; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Career development

Investing in tech

Job summary

Future You is sourcing an IT Support Officer to join a national professional services organisation in Sydney. The role goes beyond a traditional helpdesk, taking ownership of incidents, assisting with cloud services, software updates and access management while working with business partners.

You will diagnose problems across workplace systems, implement practical solutions, document processes and contribute to IT projects and digital tooling adoption. Hybrid work arrangements apply.

Qualifications

• Minimum 5 years' hands-on IT support experience.
• Experience troubleshooting workplace technology and apps.
• Solid understanding of cloud and SaaS environments.
• Experience managing user access and permissions.
• Strong communication and organisational skills.

Responsibilities

• Own incoming IT requests and ensure timely outcomes.
• Investigate incidents across workplace systems.
• Assist employees with daily technology challenges.
• Administer user access and security across core systems.
• Support business apps and cloud services implementation.
• Monitor performance of key workplace technologies.

Skills

IT support

Troubleshooting

Cloud environments

User access management

Communication

Prioritisation

Job description

Future You is sourcing an IT Support Officer to join a national professional services organisation in Sydney. The role goes beyond a traditional helpdesk, taking ownership of incidents, assisting with cloud services, software updates and access management while working with business partners.

You will diagnose problems across workplace systems, implement practical solutions, document processes and contribute to IT projects and digital tooling adoption. Hybrid work arrangements apply.