Hybrid Digital Design Lead – Shape Strategy & Systems

Zurich Insurance Company Ltd.

North Sydney

Hybrid

AUD 120,000 - 160,000

Full time

2 days ago

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Benefits offered by this job

Hybrid work model

Annual leave

Parental leave

Job summary

Zurich Cover-More is seeking a Digital Design Lead to guide a team of Product Designers and shape long-term design strategy across digital products and journeys. You will drive design excellence, embed customer-centred thinking, and ensure exceptional experiences across all touchpoints.

Reporting to the Head of Operations & Business Delivery, you’ll collaborate with Product, Engineering, Operations, Risk and business leaders to solve complex customer problems in a highly collaborative

Qualifications

8+ years experience across Product Design, UX, Service Design or related disciplines.
Demonstrated leadership experience leading and developing designers.
Strong expertise in Figma, design systems, prototyping and customer‑centred design methodologies.
Experience within financial services, fintech, insurance, banking, superannuation, wealth or other regulated industries.
Deep understanding of accessibility standards, customer research and service design principles.

Responsibilities

Define and lead the product design vision, strategy and operating model across ANZ.
Lead end‑to‑end experience design across customer journeys, products and channels.
Own and evolve our Voice of Customer program, using customer insights to influence strategic decisions.
Drive design governance, accessibility standards, design systems and best practices.
Create experience visions, journey maps, service blueprints, interaction models and high‑fidelity prototypes.
Lead, coach and develop a team of Product Designers, fostering a culture of collaboration, accountability and continuous improvement.