Digital Design Lead - Experience Strategy & Team Growth

Zurich Group; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Zurich Cover-More is seeking a Digital Design Lead to steer a team of Product Designers and shape the long-term design strategy across our digital products and customer journeys in ANZ. You will drive design excellence, embed customer-centred thinking, and ensure accessible, delightful experiences across all touchpoints.

Reporting to the Head of Operations & Business Delivery, you’ll collaborate with Product, Engineering and Operations to solve complex customer problems, mentor designers,

Qualifications

• 8+ years' experience across product design, UX, or service design.
• Proven leadership in growing and mentoring design teams.
• Expert in Figma, design systems, prototyping and customer-centred design.

Responsibilities

• Define and lead the product design vision, strategy and operating model across ANZ.
• Lead end-to-end experience design across customer journeys, products and channels.
• Own and evolve the Voice of Customer program using insights to influence decisions.
• Drive design governance, accessibility standards, and design systems.
• Create journey maps, service blueprints, interaction models and prototypes.
• Lead, coach and develop a team of Product Designers and foster collaboration.

Skills

Product design

UX design

Leadership

Design systems

Prototyping

Customer-centred design

Accessibility standards

Customer research

Tools

Figma

Job description

Zurich Cover-More is seeking a Digital Design Lead to steer a team of Product Designers and shape the long-term design strategy across our digital products and customer journeys in ANZ. You will drive design excellence, embed customer-centred thinking, and ensure accessible, delightful experiences across all touchpoints.

Reporting to the Head of Operations & Business Delivery, you’ll collaborate with Product, Engineering and Operations to solve complex customer problems, mentor designers,