Head of Design — Hybrid, AI‑Driven Transformation (12M)

Zurich Financial Services Australia; North Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid working arrangement

5 weeks leave per year

Wellbeing payment

Tree planting initiative

Job summary

Zurich Australia is seeking a Head of Design on a 12-month parental leave contract to lead the design team, spanning service design, UX/UI, product design, and design ops. You will shape the customer experience and enterprise design capability to deliver measurable outcomes.

You will partner with executive leaders to align experience strategy, technology direction, and service delivery, balancing design excellence with business needs in a hybrid work environment.

Qualifications

• Proven design leadership across multiple disciplines.
• Experience delivering AI-enabled design initiatives.
• Ability to influence executives and drive transformation.
• Strong governance and quality standards in design.

Responsibilities

• Lead design team across service, UX/UI, product design and design ops.
• Set strategy and governance for enterprise design capability.
• Collaborate with executives to align strategy and delivery.
• Measure impact on customer outcomes and business value.

Skills

Strategic design leadership

People leadership

AI-enabled operating models

Enterprise transformation

Education

Bachelor's degree in Design / HCI

Tools

Figma

Adobe XD

UX research tools

Job description

Zurich Australia is seeking a Head of Design on a 12-month parental leave contract to lead the design team, spanning service design, UX/UI, product design, and design ops. You will shape the customer experience and enterprise design capability to deliver measurable outcomes.

You will partner with executive leaders to align experience strategy, technology direction, and service delivery, balancing design excellence with business needs in a hybrid work environment.