Head of Digital Design & Customer Experience

Zurich Cover-More; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Parental leave

Volunteer leave

Annual leave

Personal leave

Job summary

Zurich Cover-More in Sydney seeks a Digital Design Lead to head a team of Product Designers and shape long-term design strategy across our digital products and journeys.

You will drive design excellence, embed customer-centered thinking, and ensure great experiences across touchpoints. Reporting to Head of Operations & Business Delivery, you’ll collaborate with Product, Engineering, Operations, Risk, Compliance and business leaders to solve complex customer problems.

Qualifications

• 8+ years' experience across Product Design, UX, Service Design or related disciplines.
• Demonstrated leadership experience leading and developing designers.
• Strong expertise in Figma, design systems, prototyping and customer-centered design methodologies.
• Experience within financial services, fintech, insurance, banking, superannuation, wealth or other regulated industries.
• Deep understanding of accessibility standards, customer research and service design principles.

Responsibilities

• Define and lead the product design vision, strategy and operating model across ANZ.
• Lead end-to-end experience design across customer journeys, products and channels.
• Own and evolve our Voice of Customer program, using customer insights to influence strategic decisions.
• Drive design governance, accessibility standards, design systems and best practices.
• Create experience visions, journey maps, service blueprints, interaction models and high-fidelity prototypes.
• Lead, coach and develop a team of Product Designers, fostering a culture of collaboration, accountability and continuous improvement.

Skills

Product Design

UX

Service Design

Leadership

Design systems

Tools

Figma

Prototyping

Job description

Zurich Cover-More in Sydney seeks a Digital Design Lead to head a team of Product Designers and shape long-term design strategy across our digital products and journeys.

You will drive design excellence, embed customer-centered thinking, and ensure great experiences across touchpoints. Reporting to Head of Operations & Business Delivery, you’ll collaborate with Product, Engineering, Operations, Risk, Compliance and business leaders to solve complex customer problems.