Head of Design — Hybrid, AI-Driven Digital Experience Lead

Zurich Insurance Group; North Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

5 weeks leave per year

Hybrid working arrangement

Wellbeing payment and starter e-vouch

Job summary

Zurich Australia is seeking a Head of Design for a 12-month parental leave contract to lead and evolve the design function across consumer channels. You will drive measurable customer outcomes, partner with executive leaders, and oversee service design, UX/UI, product design, and AI-enabled operating models.

In this role you will shape experience strategy and technology delivery while fostering a high-performing, inclusive design culture that accelerates our digital insurer ambitions.

Responsibilities

• Lead the design team shaping Zurich Australia as a leading digital insurer.
• Govern design capability across service design, UX/UI, product design, design ops and AI enablement.
• Partner with executives to shape experience strategy, product direction and delivery models.

Job description

Zurich Australia is seeking a Head of Design for a 12-month parental leave contract to lead and evolve the design function across consumer channels. You will drive measurable customer outcomes, partner with executive leaders, and oversee service design, UX/UI, product design, and AI-enabled operating models.

In this role you will shape experience strategy and technology delivery while fostering a high-performing, inclusive design culture that accelerates our digital insurer ambitions.