Senior Digital Design Lead – UX Strategy & Systems

Zurich Insurance Group; North Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work

Annual leave

Parental leave

Travel insurance

Job summary

Zurich Cover-More is seeking a Digital Design Lead to steer a team of Product Designers and shape the long-term design strategy across our ANZ digital products and customer journeys. You will drive design excellence, embed customer-centred thinking, and ensure exceptional experiences are delivered at every touchpoint.

Reporting to the Head of Operations & Business Delivery, you will collaborate with Product, Engineering, Operations, Risk, Compliance and business leaders to solve complex

Qualifications

• 8+ years across Product Design, UX, Service Design or related disciplines.
• Demonstrated leadership experience leading and developing designers.
• Strong expertise in Figma, design systems, prototyping and customer-centred design methodologies.
• Experience within financial services, fintech, insurance, banking, superannuation, wealth or other regulated industries.
• Deep understanding of accessibility standards, customer research and service design principles.

Responsibilities

• Define and lead the product design vision, strategy and operating model across ANZ.
• Lead end-to-end experience design across customer journeys, products and channels.
• Own and evolve our Voice of Customer program, using customer insights to influence strategic decisions.
• Drive design governance, accessibility standards, design systems and best practices.
• Create experience visions, journey maps, service blueprints, interaction models and high-fidelity prototypes.
• Lead, coach and develop a team of Product Designers, fostering a culture of collaboration, accountability and continuous improvement.

Skills

Product Design

UX

Service Design

Leadership

Figma

Design Systems

Prototyping

Customer-centred design

Accessibility standards

Financial services experience

Tools

Figma

Job description

Zurich Cover-More is seeking a Digital Design Lead to steer a team of Product Designers and shape the long-term design strategy across our ANZ digital products and customer journeys. You will drive design excellence, embed customer-centred thinking, and ensure exceptional experiences are delivered at every touchpoint.

Reporting to the Head of Operations & Business Delivery, you will collaborate with Product, Engineering, Operations, Risk, Compliance and business leaders to solve complex