Head of Design — Lead AI-Driven Digital Experience (Hybrid)

Zurich Financial Services; North Sydney; Hybrid; AUD 180,000 - 280,000; Full time

Benefits offered by this job

5 weeks leave

Hybrid work arrangement

Wellbeing payment

New starter e-voucher

Job summary

Zurich Australia is seeking a Head of Design on a 12-month parental leave contract to lead and evolve our design capability across service design, UX/UI, product design, and design operations. You will partner with senior leaders to shape experience strategy and technology directions, driving customer outcomes and business value through design excellence.

You’ll lead a multidisciplinary practice, influence governance, and champion AI-enabled operating models, while shaping a transformative

Qualifications

• Lead the design team shaping Zurich Australia’s digital insurer landscape.
• Partner with executive leaders to align experience strategy, product direction, and technology.

Responsibilities

• Lead the design team to deliver measurable customer, partner and business outcomes.
• Drive enterprise-level design across service design, UX/UI, product design, design ops and AI enablement.
• Collaborate with cross-functional leaders to ensure design delivers value and transforms operating models.

Job description

Zurich Australia is seeking a Head of Design on a 12-month parental leave contract to lead and evolve our design capability across service design, UX/UI, product design, and design operations. You will partner with senior leaders to shape experience strategy and technology directions, driving customer outcomes and business value through design excellence.

You’ll lead a multidisciplinary practice, influence governance, and champion AI-enabled operating models, while shaping a transformative