Hybrid Client Success Manager for Growth & Engagement

Fitness Passport; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Membership access

Well-being days (3)

Hybrid work

WFH allowance

Wellness perks

Parental leave

Mental health support

Rewards & recognition

Social events

Job summary

Fitness Passport is seeking a collaborative Client Success Manager in Sydney to grow and retain our member base. You’ll act as the bridge between employer partners and internal teams, delivering exceptional service and strategic account management across ANZ.

Your work will combine relationship building, program delivery, and data-driven insights to enhance member engagement and drive sustainable growth. Join a values-led, hybrid team with generous wellbeing benefits, paid well-being days,

Qualifications

• 2-5 years in strategic account management within medium to large enterprises.
• Demonstrated success in achieving growth targets.
• Exceptional verbal and written communication with the ability to influence executive level stakeholders.
• Strong stakeholder engagement and relationship-building skills.
• Confidence navigating complex client landscapes with multiple stakeholders and priorities.
• Ability to identify issues early and implement practical, client-centric solutions.
• High attention to detail with a proactive approach to customer service.
• Team-oriented mindset with a drive to exceed expectations.
• Strong understanding of industries and trends for membership sign ups.

Responsibilities

• Manage a portfolio of clients from large enterprises across ANZ.
• Achieve member growth targets and through strategic planning.
• Build a strong referral network and explore new opportunities for acquisition.
• Develop and manage trusted, long-term relationships with key employer stakeholders.
• Conduct regular check-ins, business reviews, and performance updates to ensure alignment with client objectives.
• Plan and deliver employee engagement campaigns with your clients — strategic communications, on-site activations and digital campaigns that build awareness and drive sign-ups.
• Strong commercial judgement, with the ability to prioritise effectively and focus your time where it will have the greatest impact.
• Act as a strategic advisor, providing data-driven recommendations to improve membership engagement and satisfaction.

Skills

Strategic account management

Growth target achievement

Verbal and written communication

Stakeholder engagement

Relationship-building

Initiative and problem-solving

Attention to detail

Team oriented

Membership sign-ups knowledge

Job description

Fitness Passport is seeking a collaborative Client Success Manager in Sydney to grow and retain our member base. You’ll act as the bridge between employer partners and internal teams, delivering exceptional service and strategic account management across ANZ.

Your work will combine relationship building, program delivery, and data-driven insights to enhance member engagement and drive sustainable growth. Join a values-led, hybrid team with generous wellbeing benefits, paid well-being days,