Client Implementation Specialist

Fitness Passport; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Fitness Passport membership

3 wellness days per year

Hybrid & flexible work

WFH allowance

Parental leave

Mental health support

Rewards program

Job summary

Fitness Passport seeks a Client Implementation Specialist to onboard a portfolio of employers, guiding surveys, sign-ups and program launches. You’ll be the steady hand for stakeholders from frontline to senior leadership, ensuring campaigns land and stay on track.

You’ll manage multiple accounts, identify at-risk items, and propose fixes while leveraging CRM tools like Salesforce and strong Excel skills to deliver measurable outcomes.

Qualifications

• Experience managing a portfolio of accounts through an onboarding or implementation process — membership, employee benefits or similar B2B2C experience preferred.
• A track record running campaigns that required influencing people to act (surveys, sign-ups, marketing).
• Confidence presenting performance data and progress updates to stakeholders inside and outside the business.
• Strong Excel skills and genuine attention to detail.
• CRM experience, ideally Salesforce (nice to have).
• A self-starter mindset — comfortable owning your workload, hitting targets, and working both independently and as part of a team.
• A degree in Business, Marketing, Communications or similar is a plus, but equivalent experience counts just as much.

Responsibilities

• Be the face of onboarding. Manage the day-to-day relationship with each employer's Workplace Facilitator and key contacts, building confidence with stakeholders from the front line to senior leadership.
• Run a tight portfolio. Track survey response rates, sign-ups, new member ratios and direct debit dates across multiple concurrent accounts — and catch things at risk before they become problems.
• Solve, don't just elevate. Diagnose why a campaign is underperforming, propose a fix, and resolve day-to-day issues independently — knowing when to bring in the team for the bigger calls.
• Design for the employer, not the template. Read each employer's context — shift patterns, workforce size, site-based vs. desk-based teams — and shape a program that actually lands.
• Drive engagement that works. Deliver webinars and employer Q&As, tailor messaging to each workforce, and adjust your approach mid-campaign rather than sticking to a single plan.
• Think commercially. Understand what drives program viability and prioritise your time across the portfolio accordingly.
• Keep the record straight. Maintain accurate CRM/Salesforce records and reporting so nothing falls through the cracks.

Skills

Portfolio management

Stakeholder engagement

Campaign optimization

Data-driven decisions

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Salesforce

Excel

Job description

At Fitness Passport, we are driven by a clear purpose — to make fitness more accessible, so more people can lead active and healthier lives. Established in 2006, we’re a corporate health and fitness program partnering with the public sector, corporate employers, and leading fitness facilities across Australia and New Zealand, providing members with access to a wide range of gyms and wellness resources.

As we enter an exciting new phase of growth, Fitness Passport is executing an ambitious strategy while keeping our member experience a top priority.

The Role:

We're looking for a Client Implementation Specialist to run new business onboarding for a portfolio of small to medium-sized employers — from survey and sign-up through to program launch. You'll be the steady hand employers rely on and the internal driver who keeps every account moving.

If you love juggling multiple live projects, building trust with stakeholders at every level, and turning a good campaign into a great one, this role is for you.

What you'll be doing:

• Be the face of onboarding. Manage the day-to-day relationship with each employer's Workplace Facilitator and key contacts, building confidence with stakeholders from the front line to senior leadership.
• Run a tight portfolio. Track survey response rates, sign-ups, new member ratios and direct debit dates across multiple concurrent accounts — and catch things at risk before they become problems.
• Solve, don't just elevate. Diagnose why a campaign is underperforming, propose a fix, and resolve day-to-day issues independently — knowing when to bring in the team for the bigger calls.
• Design for the employer, not the template. Read each employer's context — shift patterns, workforce size, site-based vs. desk-based teams — and shape a program that actually lands.
• Drive engagement that works. Deliver webinars and employer Q&As, tailor messaging to each workforce, and adjust your approach mid-campaign rather than sticking to a single plan.
• Think commercially. Understand what drives program viability and prioritise your time across the portfolio accordingly.
• Keep the record straight. Maintain accurate CRM/Salesforce records and reporting so nothing falls through the cracks.

About You:

• Experience managing a portfolio of accounts through an onboarding or implementation process — membership, employee benefits or similar B2B2C experience preferred.
• A track record running campaigns that required influencing people to act (surveys, sign-ups, marketing).
• Confidence presenting performance data and progress updates to stakeholders inside and outside the business.
• Strong Excel skills and genuine attention to detail.
• CRM experience, ideally Salesforce (nice to have).
• A self-starter mindset — comfortable owning your workload, hitting targets, and working both independently and as part of a team.
• A degree in Business, Marketing, Communications or similar is a plus, but equivalent experience counts just as much.

What You’ll Love:

At Fitness Passport, we’re not just about providing access to great gyms and wellness facilities — we’ve also created a fantastic place to work. Our company values of Collaboration, Growth, Respect, Integrity and Wellbeing define our culture and the principles we use to operate our business.

We don’t just talk about wellness - we live it! Our BeneFit Passport Rewards Program and values-driven culture support your well-being inside and outside of work.

Here’s what’s waiting for you:

Your very own Fitness Passport membership – access thousands of fitness facilities because we believe in what we offer

3 paid well-being days per year – because rest and recharge matter

Hybrid & flexible work – our team enjoys three days a week in our office space

Generous WFH allowance to support our hybrid model

Ongoing wellness perks – think fitness challenges, guest speakers, and more

Paid parental leave to support you and your family

Mental health support through Clear Head & our Employee Assistance Program

Rewards & recognition – Earn Hero Points and get rewarded for your impact!

Regular social events to stay connected and celebrate wins

Pawesome incentives like bring your dog to work day