Client Success Manager

Fitness Passport; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Membership access

Well-being days (3)

Hybrid work

WFH allowance

Wellness perks

Parental leave

Mental health support

Rewards & recognition

Social events

Job summary

Fitness Passport is seeking a collaborative Client Success Manager in Sydney to grow and retain our member base. You’ll act as the bridge between employer partners and internal teams, delivering exceptional service and strategic account management across ANZ.

Your work will combine relationship building, program delivery, and data-driven insights to enhance member engagement and drive sustainable growth. Join a values-led, hybrid team with generous wellbeing benefits, paid well-being days,

Qualifications

• 2-5 years in strategic account management within medium to large enterprises.
• Demonstrated success in achieving growth targets.
• Exceptional verbal and written communication with the ability to influence executive level stakeholders.
• Strong stakeholder engagement and relationship-building skills.
• Confidence navigating complex client landscapes with multiple stakeholders and priorities.
• Ability to identify issues early and implement practical, client-centric solutions.
• High attention to detail with a proactive approach to customer service.
• Team-oriented mindset with a drive to exceed expectations.
• Strong understanding of industries and trends for membership sign ups.

Responsibilities

• Manage a portfolio of clients from large enterprises across ANZ.
• Achieve member growth targets and through strategic planning.
• Build a strong referral network and explore new opportunities for acquisition.
• Develop and manage trusted, long-term relationships with key employer stakeholders.
• Conduct regular check-ins, business reviews, and performance updates to ensure alignment with client objectives.
• Plan and deliver employee engagement campaigns with your clients — strategic communications, on-site activations and digital campaigns that build awareness and drive sign-ups.
• Strong commercial judgement, with the ability to prioritise effectively and focus your time where it will have the greatest impact.
• Act as a strategic advisor, providing data-driven recommendations to improve membership engagement and satisfaction.

Skills

Strategic account management

Growth target achievement

Verbal and written communication

Stakeholder engagement

Relationship-building

Initiative and problem-solving

Attention to detail

Team oriented

Membership sign-ups knowledge

Job description

At Fitness Passport, we are driven by a clear purpose — to make fitness more accessible, so more people can lead active and healthier lives. Established in 2006, we’re a corporate health and fitness program partnering with the public sector, corporate employers, and leading fitness facilities across Australia and New Zealand, providing members with access to a wide range of gyms and wellness resources.

As we enter an exciting new phase of growth, Fitness Passport is executing an ambitious strategy while keeping our member experience a top priority.

The Role

As our Client Success Manager, you’ll play a pivotal role in growing and retaining our valued member base by building strong relationships with employer partners. You'll be the key link between our internal teams and external stakeholders, ensuring smooth processes, effective communication, and exceptional service delivery.

What you’ll do

• Manage a portfolio of clients from large enterprises across ANZ
• Achieve member growth targets and through strategic planning
• Build a strong referral network and explore new opportunities for acquisition
• Develop and manage trusted, long‑term relationships with key employer stakeholders, working together to explore new opportunities to increase Fitness Passport’s footprint within their organisation
• Conduct regular check‑ins, business reviews, and performance updates to ensure alignment with client objectives
• Plan and deliver employee engagement campaigns with your clients — strategic communications, on‑site activations and digital campaigns that build awareness and drive sign‑ups
• Strong commercial judgement, with the ability to prioritise effectively and focus your time where it will have the greatest impact
• Act as a strategic advisor, providing data‑driven recommendations to improve membership engagement and satisfaction

About You

We’re seeking a confident, proactive professional who brings a solutions‑focused approach to every interaction. You will have:

• 2-5 years in strategic account management within medium to large enterprises.
• Demonstrated success in achieving growth targets
• Exceptional verbal and written communication with the ability to influence executive level stakeholders
• Strong stakeholder engagement and relationship‑building skills
• Confidence navigating complex client landscapes — multiple stakeholders, competing priorities and differing policy guardrails — with the judgement to flex your approach and still hit your targets
• Ability to take initiative to identify issues early and implement practical, client‑centric solutions.
• High attention to detail with a proactive approach to customer service
• Team‑oriented mindset with a drive to exceed expectations
• Strong understanding of industries and trends for membership sign ups

What You’ll Love

At Fitness Passport, we’re not just about providing access to great gyms and wellness facilities — we’ve also created a fantastic place to work. Our company values of Collaboration, Growth, Respect, Integrity and Wellbeing define our culture and the principles we use to operate our business.

We don’t just talk about wellness - we live it! Our BeneFit Passport Rewards Program and values‑driven culture support your well‑being inside and outside of work.

Here’s what’s waiting for you:

Your very own Fitness Passport membership – access thousands of fitness facilities because we believe in what we offer

3 paid well‑being days per year – because rest and recharge matter

Hybrid & flexible work – our Sydney-based team enjoys three days a week in our new head office

Generous WFH allowance to support our hybrid model

Ongoing wellness perks – think fitness challenges, guest speakers, and more

Paid parental leave to support you and your family

Mental health support through Clear Head & our Employee Assistance Program

Rewards & recognition – Earn Hero Points and get rewarded for your impact!

Regular social events to stay connected and celebrate wins