Member Growth & Engagement Consultant

Fitness First; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Platinum Fitness First membership

Anniversary leave and gym membership

Recognition for Service Awards

Job summary

Fitness First in Sydney is seeking a proactive Member Support Consultant (MSC) to drive membership growth through community outreach and proactive outreach. You will engage with potential members, present club offerings, and guide new joiners through the journey, while also delivering exceptional service to current members to keep them motivated.

The role emphasises relationship-building, sales targets, and energy in a high‑tempo gym environment.

Qualifications

• Current First Aid & CPR certificate.
• A problem-solving mindset that meets member needs.
• A gift for communication to inspire action.
• Drive and goal-focused attitude.
• A team player who can rally through tough times.

Responsibilities

• Proactively contribute to club sales budget using promotions and referrals.
• Generate and convert high-quality sales leads through outreach and referrals.
• Deliver sales presentations and tours to prospective members.
• Create positive member journeys through personalised interactions.
• Support member retention programs to keep members engaged.

Skills

Communication skills

First Aid & CPR

Sales mindset

Team player

Job description

Fitness First in Sydney is seeking a proactive Member Support Consultant (MSC) to drive membership growth through community outreach and proactive outreach. You will engage with potential members, present club offerings, and guide new joiners through the journey, while also delivering exceptional service to current members to keep them motivated.

The role emphasises relationship-building, sales targets, and energy in a high‑tempo gym environment.