Client Success Manager: StrategicGrowth & Retention

Smartgroup Corporation; Australia; Remote; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Smart Leave

Free lunch weekly

Paid parental leave with superannua

Make a Difference Days

Salary packaging and novated leasing

Free flu vaccinations

Employee Share Plan

Job summary

Smartgroup Corporation in Australia is seeking a client-focused Client Success Manager to manage a portfolio of clients, driving retention, satisfaction and growth through strategic relationship management and exceptional service.

You will build strong partnerships, deliver account plans, conduct reviews, and work with internal teams to ensure a seamless customer experience, with a focus on outcomes and continuous improvement.

Qualifications

• Experience in account management, client success or B2B relationship management.
• Strong communication, influencing and stakeholder management skills.
• A customer-first mindset with a focus on delivering results.
• Ability to work autonomously and manage multiple priorities.

Responsibilities

• Build and maintain strong client relationships.
• Develop and deliver account plans that support client success and growth.
• Conduct reviews and provide data-driven insights.
• Identify opportunities to increase participation and product uptake.
• Collaborate with internal teams to deliver a seamless customer experience.
• Resolve issues and champion continuous improvement.

Skills

Client relationships

Account management

B2B relationship management

Communication

Stakeholder management

Customer-first mindset

Autonomy

Prioritization

Job description

Smartgroup Corporation in Australia is seeking a client-focused Client Success Manager to manage a portfolio of clients, driving retention, satisfaction and growth through strategic relationship management and exceptional service.

You will build strong partnerships, deliver account plans, conduct reviews, and work with internal teams to ensure a seamless customer experience, with a focus on outcomes and continuous improvement.