Strategic Client Success Manager - Growth & Retention

Smartgroup; Sydney; On-site; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Smart Leave

Free lunch

Paid Parental Leave 20 weeks

Make a Difference Days

Salary packaging and novated leasing

Free flu vaccinations

Employee Share Plan

Job summary

Smartgroup, Australia’s leading provider of Employee Management Services, is seeking a customer-focused Client Success Manager to manage a portfolio of clients and drive retention, satisfaction and growth.

You will build relationships, deliver account plans, conduct reviews, provide data-driven insights, and collaborate with internal teams to deliver a seamless experience. The role offers flexible benefits and opportunities for career progression within a dynamic, purpose-driven culture.

Qualifications

• Experience in account management, client success or B2B relationship management.
• Strong communication, influencing and stakeholder management skills.
• A customer-first mindset with a focus on delivering results.
• Ability to work autonomously and manage multiple priorities.

Responsibilities

• Build and maintain strong client relationships.
• Develop and deliver account plans that support client success and growth.
• Conduct reviews and provide data-driven insights.
• Identify opportunities to increase participation and product uptake.
• Collaborate with internal teams to deliver a seamless customer experience.
• Resolve issues and champion continuous improvement.

Skills

Account management

Client success

B2B relationships

Stakeholder management

Job description

Smartgroup, Australia’s leading provider of Employee Management Services, is seeking a customer-focused Client Success Manager to manage a portfolio of clients and drive retention, satisfaction and growth.

You will build relationships, deliver account plans, conduct reviews, provide data-driven insights, and collaborate with internal teams to deliver a seamless experience. The role offers flexible benefits and opportunities for career progression within a dynamic, purpose-driven culture.