Hybrid Claims Specialist - Remote & Office Support

RAC WA; Perth; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible work arrangements

Career development opportunities

Hybrid work model (Office + WFH)

Staff discounts on RAC products and wa

Job summary

RAC WA is seeking a Claims Specialist to join our Insurance Claims team in Western Australia. The role involves managing an individual caseload of claims and coordinating recovery actions, from lodgement through finalisation.

You will review quotes, authorise repairs and negotiate settlements while acting as a technical referral point for internal teams. Strong communication, empathy and autonomy are essential for success in this hybrid, permanent/12-month role.

Qualifications

• Exceptional customer service and high attention to detail.
• Excellent communication and strong negotiation skills.
• Ability to gather, collate and present evidence to inform decisions.
• Ability to clearly explain complex processes to members.
• Results-oriented and self-driven with ability to work autonomously.
• Experience in lodgement and knowledge of end-to-end claims desirable.
• Experience in financial services is desirable.

Responsibilities

• Manage an individual caseload of claims through to finalisation.
• Identify potential recovery action as part of effective claims management.
• Review quotes and authorise repair costs.
• Negotiate settlements for claims.
• Act as a technical referral point for internal teams.
• Provide empathy and handle complex conversations with members.
• Consistently deliver service that exceeds member expectations.
• Identify continuous improvement initiatives.

Skills

Customer service

Communication

Negotiation

Evidence gathering

Decision making

Autonomous work

Claims lodgement experience

Job description

RAC WA is seeking a Claims Specialist to join our Insurance Claims team in Western Australia. The role involves managing an individual caseload of claims and coordinating recovery actions, from lodgement through finalisation.

You will review quotes, authorise repairs and negotiate settlements while acting as a technical referral point for internal teams. Strong communication, empathy and autonomy are essential for success in this hybrid, permanent/12-month role.