Home Claims Specialist

26RACIA RAC Insurance Pty Limited; Perth; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible work arrangements

Career development

Community engagement

Job summary

RAC Insurance is seeking a Claims Specialist in Western Australia to manage individual claim caseloads and deliver compassionate, effective service to members both in-office and from home. The role includes negotiating settlements, reviewing quotes, and escalating complex cases as needed.

This permanent full-time position offers a flexible weekly schedule, a WA-based office, and a pathway for professional development within a purpose-led organisation.

Qualifications

• Exceptional customer service with a high attention to detail.
• Excellent communication and strong negotiation skills.
• Ability to gather, collate and present evidence and make informed decisions.

Responsibilities

• Manage an individual caseload of claims through to finalisation.
• Identify potential recovery action as part of effective claims management.
• Review quotes and authorise repair costs.
• Negotiate on settlements for claims.
• Act as a technical referral point for internal teams.
• Provide empathy and understanding while handling complex conversations.
• Consistently provide service that exceeds member’s expectations.
• Identify continuous improvement initiatives.

Skills

Customer service

Negotiation

Communication

Claims knowledge

Evidence gathering

Autonomy

Job description

Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members! Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.

We have a full time position available on a Permanent basis and a 12month Contract/Secondment basis. We offer attractive working hours which is structured as follows:

Week 1 – 7.30am – 3.30pm (West Perth Office based)

Week 2 – 9.00am – 5.00pm (Working from home)

On a daily basis you will be contributing by:

• Managing an individual caseload of claims through to finalisation
• Identify potential recovery action as part of effective claims management
• Review quotes and authorise repair costs
• Negotiate on settlements for claims
• Act as a technical referral point for internal teams
• Provide empathy, understanding whilst handling complex conversations
• Consistently provide service that exceeds member’s expectations
• Identify continuous improvement initiatives

What are we looking for?

• Exceptional customer service skills and a high attention to detail
• Excellent communication and strong negotiation skills
• Ability to gather, collate and present evidence and make informed decisions
• Ability to clearly communicate complex processes and decisions to our members
• Results orientated mindset
• Self-driven and motivated with the ability to work autonomously
• Experience in claims lodgement and knowledge of end-to-end claims process desirable
• Previous experience working within the financial services industry desirable

What we can offer you:

• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• Opportunities for community engagement and corporate volunteering

Applications close COB Friday 16th October 2026.

#BetterJourneysRAC #LI-LH1

RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.

RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.

For any assistance please contact [e-mail]