Motor Recoveries Specialist - Hybrid & Flexible Hours

26RACIA RAC Insurance Pty Limited; Perth; Ibrido; AUD 60.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working options

Free roadside assistance discounts

Career development

Volunteer opportunities

Member discounts on RAC products

Descrizione del lavoro

RAC Insurance is seeking focused individuals to join our Recoveries team in West Perth, offering hybrid work with 50% work-from-home. The role handles motor recovery claims, emphasising strong customer service and compliant processes, with full-time hours, training, and opportunities for career development.

You will manage files, negotiate settlements, liaise with third parties, and contribute to service improvements while delivering exceptional member outcomes.

Competenze

• Experience in recoveries, debt collection, or claims handling.
• Strong understanding of motor vehicle liability principles.
• Excellent communication, negotiation, and dispute resolution skills.
• High attention to detail with evidence-based decision making.

Mansioni

• Manage recovery files to maximise outcomes.
• Investigating liability and identifying recovery opportunities from third parties and their insurers.
• Negotiating settlements and pursuing recoveries through direct contact, legal channels, or external providers.
• Communicating clearly and professionally—both verbally and in writing—throughout the recovery process.
• Monitoring recovery performance and contributing to continuous improvement initiatives.
• Ensuring all claims are managed in line with RAC Insurance policies, procedures, authority limits, legislative and regulatory requirements.
• Collaborate with colleagues and contribute to a supportive team environment.
• Deliver service that consistently exceeds member expectations.

Conoscenze

Recovery experience

Motor liability knowledge

Negotiation skills

Attention to detail

Descrizione del lavoro

RAC Insurance is seeking focused individuals to join our Recoveries team in West Perth, offering hybrid work with 50% work-from-home. The role handles motor recovery claims, emphasising strong customer service and compliant processes, with full-time hours, training, and opportunities for career development.

You will manage files, negotiate settlements, liaise with third parties, and contribute to service improvements while delivering exceptional member outcomes.