Hybrid Claims & Member Support Specialist

26RACIA RAC Insurance Pty Limited; Perth; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible work options

Career development

Roadside Assistance

Discounts on RAC products

Job summary

RAC is seeking a Customer Service / Claims Specialist to deliver outstanding service to our members during their time of need at our West Perth base with a 50% work-from-home option. The role involves handling claim lodgements and enquiries via multiple channels, determining policy coverage, and setting clear expectations while showing empathy in difficult situations.

You will join a supportive team in a market-leading insurance organisation that values career development, flexible work

Qualifications

• Experience in customer service and helping people.
• Excellent communication and empathetic approach.
• Ability to handle difficult conversations with resilience.

Responsibilities

• Deliver exceptional service to members, third parties and service providers via multiple channels.
• Determine policy coverage and set expectations for members.
• Receive inbound claims calls while using multiple computer systems.
• Process data and complete administrative tasks.
• Contribute to improvements via continuous improvement channels.

Skills

Customer service

Empathy

Communication

Attention to detail

Resilience

Tech literacy

Tools

CRM software

Job description

RAC is seeking a Customer Service / Claims Specialist to deliver outstanding service to our members during their time of need at our West Perth base with a 50% work-from-home option. The role involves handling claim lodgements and enquiries via multiple channels, determining policy coverage, and setting clear expectations while showing empathy in difficult situations.

You will join a supportive team in a market-leading insurance organisation that values career development, flexible work