Remote Claims Specialist — End-to-End & Negotiation

Royal Automobile Club of WA Inc.; Perth; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Free roadside assistance

Discounts on RAC products and services

Job summary

Royal Automobile Club of WA Inc. is expanding its RAC Insurance Claims team in Western Australia.

The role involves managing a caseload of insurance claims from lodgement to finalisation, reviewing quotes, and negotiating settlements while delivering empathetic, high‑quality member service. Based in West Perth with a mix of office and home-based days, this full-time position offers structured hours and opportunities for professional development within a purpose-driven organisation.

Qualifications

• Exceptional customer service skills and a high attention to detail.
• Excellent communication and strong negotiation skills.
• Ability to gather, collate and present evidence and make informed decisions.
• Experience with claims lodgement or end-to-end claims process is desirable.

Responsibilities

• Manage an individual caseload of claims through to finalisation.
• Identify potential recovery actions as part of claims management.
• Review quotes and authorise repair costs.
• Negotiate settlements for claims.
• Act as a technical referral point for internal teams.
• Provide empathy while handling complex conversations and exceed member expectations.

Skills

Customer service

Negotiation

Communication skills

Attention to detail

Empathy

Job description

Royal Automobile Club of WA Inc. is expanding its RAC Insurance Claims team in Western Australia.

The role involves managing a caseload of insurance claims from lodgement to finalisation, reviewing quotes, and negotiating settlements while delivering empathetic, high‑quality member service. Based in West Perth with a mix of office and home-based days, this full-time position offers structured hours and opportunities for professional development within a purpose-driven organisation.