Residential Claims Specialist — Hybrid/Remote

26RACIA RAC Insurance Pty Limited; Perth; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible work arrangements

Career development

Community engagement

Job summary

RAC Insurance is seeking a Claims Specialist in Western Australia to manage individual claim caseloads and deliver compassionate, effective service to members both in-office and from home. The role includes negotiating settlements, reviewing quotes, and escalating complex cases as needed.

This permanent full-time position offers a flexible weekly schedule, a WA-based office, and a pathway for professional development within a purpose-led organisation.

Qualifications

• Exceptional customer service with a high attention to detail.
• Excellent communication and strong negotiation skills.
• Ability to gather, collate and present evidence and make informed decisions.

Responsibilities

• Manage an individual caseload of claims through to finalisation.
• Identify potential recovery action as part of effective claims management.
• Review quotes and authorise repair costs.
• Negotiate on settlements for claims.
• Act as a technical referral point for internal teams.
• Provide empathy and understanding while handling complex conversations.
• Consistently provide service that exceeds member’s expectations.
• Identify continuous improvement initiatives.

Skills

Customer service

Negotiation

Communication

Claims knowledge

Evidence gathering

Autonomy

Job description

RAC Insurance is seeking a Claims Specialist in Western Australia to manage individual claim caseloads and deliver compassionate, effective service to members both in-office and from home. The role includes negotiating settlements, reviewing quotes, and escalating complex cases as needed.

This permanent full-time position offers a flexible weekly schedule, a WA-based office, and a pathway for professional development within a purpose-led organisation.