Hybrid Motor Claims Recoveries Specialist

Royal Automobile Club of WA Inc.; Perth; Hybride; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Free Roadside Assistance and RAC perks

Résumé du poste

Royal Automobile Club of WA Inc. is seeking a Recoveries Specialist in West Perth to manage motor recovery claims and deliver exemplary member service. The role offers hybrid work with 50% work‑from‑home, 37.5 hours weekly and shifts from 7am–3pm or 9am–5pm, with weekends free.

You will investigate liability, pursue recoveries, and negotiate settlements, while upholding RAC policies and regulatory requirements. Training and career development are provided within a supportive team.

Qualifications

• Experience in recoveries, debt collection, or claims handling.
• Strong understanding of motor vehicle liability principles.
• Excellent communication, negotiation, and dispute resolution skills.
• High attention to detail and the ability to make informed decisions based on evidence.
• Empathy and professionalism when handling challenging conversations.

Responsabilités

• Manage recovery files to maximise outcomes.
• Investigate liability and identify recovery opportunities from third parties and their insurers.
• Negotiate settlements and pursue recoveries through direct contact, legal channels, or external providers.
• Communicate clearly and professionally throughout the recovery process.
• Monitor recovery performance and contribute to continuous improvement initiatives.

Connaissances

Recoveries experience

Debt collection

Negotiation skills

Communication skills

Attention to detail

Empathy

Description du poste

Royal Automobile Club of WA Inc. is seeking a Recoveries Specialist in West Perth to manage motor recovery claims and deliver exemplary member service. The role offers hybrid work with 50% work‑from‑home, 37.5 hours weekly and shifts from 7am–3pm or 9am–5pm, with weekends free.

You will investigate liability, pursue recoveries, and negotiate settlements, while upholding RAC policies and regulatory requirements. Training and career development are provided within a supportive team.