Motor Claims Recovery Specialist (Hybrid)

RAC WA; Perth; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary

Superannuation

Incentives

Discounts

Job summary

RAC WA in Perth is seeking focused recovery specialists to manage motor recovery claims and deliver outstanding member service. This full-time role is based at West Perth with a hybrid arrangement: 50% work from home and 37.5 hours per week, Monday to Friday with weekends free.

You will investigate liability, negotiate settlements, and pursue recoveries through direct contact or external channels, while ensuring RAC policy and regulatory compliance.

Qualifications

• Experience in recoveries, debt collection, or claims handling.
• Strong understanding of motor vehicle liability principles.
• Excellent communication, negotiation, and dispute resolution skills.
• Attention to detail and the ability to make informed decisions based on evidence.
• Empathy and professionalism when handling challenging conversations.
• Self-motivated and capable of working independently.
• A team player who actively supports and uplifts others.
• Previous experience in the motor insurance industry is highly regarded.
• Genuine commitment to putting members at the heart of everything you do.

Responsibilities

• Manage recovery files to maximise outcomes.
• Investigate liability and identify recovery opportunities from third parties and their insurers.
• Negotiate settlements and pursue recoveries through direct contact, legal channels, or external providers.
• Communicate clearly and professionally—both verbally and in writing—throughout the recovery process.
• Monitor recovery performance and contribute to continuous improvement initiatives.
• Ensure all claims are managed in line with RAC Insurance policies, procedures, authority limits, legislative and regulatory requirements.
• Collaborate with colleagues and contribute to a supportive team environment.
• Deliver service that consistently exceeds member expectations.

Skills

Recoveries experience

Debt collection

Claims handling

Motor liability principles

Communication skills

Negotiation

Dispute resolution

Attention to detail

Empathy

Independence

Team player

Motor insurance experience

Job description

RAC WA in Perth is seeking focused recovery specialists to manage motor recovery claims and deliver outstanding member service. This full-time role is based at West Perth with a hybrid arrangement: 50% work from home and 37.5 hours per week, Monday to Friday with weekends free.

You will investigate liability, negotiate settlements, and pursue recoveries through direct contact or external channels, while ensuring RAC policy and regulatory compliance.