Hybrid Claims Specialist — Motor & Recovery

RAC Automotive Services; Perth; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Staff discounts

Career development

Hybrid work flexibility

Roadside assistance discounts

Job summary

RAC Automotive Services is hiring full-time Motor Claims Specialists and Recoveries Specialists in our Insurance Claims team in West Perth, WA. The roles offer a hybrid work arrangement (50% from home, 50% in office) with alternating shifts and potential permanent or fixed-term/secondment arrangements.

You will manage claims, negotiate with insurers, and provide empathetic, expert service to RAC members. Join a trusted WA brand focused on member value, career development, and staff discounts on

Qualifications

• Exceptional customer service and high attention to detail.
• Excellent communication and strong negotiation skills.
• Ability to gather, collate and present evidence and make informed decisions.
• Ability to clearly communicate complex processes and decisions to our members.
• Results oriented mindset.
• Self-driven and motivated with the ability to work autonomously.
• Experience in Insurance claims lodgement and knowledge of debt collection laws desirable.
• Experience in the financial services industry desirable.

Responsibilities

• Manage an individual caseload of Motor or Recovery claims through to finalisation.
• Identify recovery action as part of effective claims management.
• Negotiate liability with other insurers and third parties for motor claims.
• Refer recovery claims to solicitors to litigation and oversee the litigation process.
• Review quotes and authorise repair costs.
• Negotiate on settlements for claims.
• Act as a technical referral point for internal teams.
• Provide empathy and understanding whilst handling complex conversations.
• Consistently provide service that exceeds member expectations.
• Identify continuous improvement initiatives.

Skills

Customer service

Communication

Negotiation

Decision making

Autonomy

Insurance claims

Job description

RAC Automotive Services is hiring full-time Motor Claims Specialists and Recoveries Specialists in our Insurance Claims team in West Perth, WA. The roles offer a hybrid work arrangement (50% from home, 50% in office) with alternating shifts and potential permanent or fixed-term/secondment arrangements.

You will manage claims, negotiate with insurers, and provide empathetic, expert service to RAC members. Join a trusted WA brand focused on member value, career development, and staff discounts on