Hybrid Home Claims Specialist — Empathetic & Negotiation Expert

RAC Insurance Pty Limited; Perth; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free Roadside Assistance

Discounts on RAC products and services

Job summary

RAC Insurance Pty Limited is seeking a Claims Specialist to engage with members via telephone and online channels. This is a 12-month contract/secondment, office-based in West Perth with one week of work-from-home in Week 2.

The role focuses on managing claims, negotiating settlements, and providing empathetic service. Successful candidates will have strong customer service, communication, and negotiation skills, plus the ability to gather evidence and make informed decisions.

Qualifications

• Exceptional customer service skills and high attention to detail.
• Excellent communication and strong negotiation skills.
• Ability to gather, collate and present evidence and make informed decisions.
• Ability to clearly communicate complex processes and decisions to our members.
• Results oriented mindset and self-driven.

Responsibilities

• Manage an individual caseload of claims through to finalisation.
• Identify potential recovery action as part of effective claims management.
• Review quotes and authorise repair costs.
• Negotiate on settlements for claims.
• Act as a technical referral point for internal teams.
• Provide empathy and manage complex conversations.
• Consistently provide service that exceeds member expectations.
• Identify continuous improvement initiatives.

Skills

Customer service

Communication

Negotiation

Decision making

Autonomy

Job description

RAC Insurance Pty Limited is seeking a Claims Specialist to engage with members via telephone and online channels. This is a 12-month contract/secondment, office-based in West Perth with one week of work-from-home in Week 2.

The role focuses on managing claims, negotiating settlements, and providing empathetic service. Successful candidates will have strong customer service, communication, and negotiation skills, plus the ability to gather evidence and make informed decisions.