Hybrid Home Claims Specialist - Flexible Hours & Impact

RAC Automotive Services; Perth; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible work options

Roadside assistance discounts

Community engagement opportunities

Job summary

RAC Insurance Claims is seeking a Claims Specialist based in Perth on a 12-month contract/secondment. The role involves managing a caseload of claims, negotiating settlements and reviewing repair quotes, with a mix of office and home-based work across Week 1 and Week 2 schedules.

You will provide excellent customer service, handle complex conversations with empathy, and act as a technical referral point for internal teams. Previous claims and financial services experience are desirable.

Qualifications

• Exceptional customer service skills and a high attention to detail.
• Excellent communication and strong negotiation skills.
• Ability to gather, collate and present evidence and make informed decisions.
• Ability to clearly communicate complex processes and decisions to our members.
• Results orientated mindset.
• Self-driven and motivated with the ability to work autonomously.
• Experience in claims lodgement and knowledge of end-to-end claims process desirable.
• Previous experience working within the financial services industry desirable.

Responsibilities

• Managing an individual caseload of claims through to finalisation.
• Identify potential recovery action as part of effective claims management.
• Review quotes and authorise repair costs.
• Negotiate on settlements for claims.
• Act as a technical referral point for internal teams.
• Provide empathy, understanding whilst handling complex conversations.
• Consistently provide service that exceeds member's expectations.
• Identify continuous improvement initiatives.

Skills

Customer service

Communication

Negotiation

Evidence gathering

Autonomy

Job description

RAC Insurance Claims is seeking a Claims Specialist based in Perth on a 12-month contract/secondment. The role involves managing a caseload of claims, negotiating settlements and reviewing repair quotes, with a mix of office and home-based work across Week 1 and Week 2 schedules.

You will provide excellent customer service, handle complex conversations with empathy, and act as a technical referral point for internal teams. Previous claims and financial services experience are desirable.